1.1 About Bring-Am
Bring-Am operates a technology platform that connects food vendors (restaurants, cafes, food businesses) with customers seeking food delivery services. Bring-Am provides the technology infrastructure, customer base, and delivery logistics.
1.2 Partnership Nature
Important: You are an independent business partner, not an employee, franchisee, or agent of Bring-Am. This agreement establishes a commercial partnership where:
You retain full ownership and control of your food business
You are responsible for food preparation, quality, and safety
Bring-Am provides the platform and delivery infrastructure
No employment, joint venture, or partnership in the legal sense is created
1.3 Agreement to Terms
By registering as a Bring-Am vendor, uploading your menu, or accepting orders through the platform, you agree to be bound by these Terms and Conditions.
1.4 Vendor Eligibility
To partner with Bring-Am, you must:
Operate a legitimate food business in Nigeria
Have all required licenses and permits
Maintain a physical location where food is prepared
Comply with all food safety and health regulations
Have the operational capacity to fulfil online orders
Maintain business registration and tax compliance
2.1 Application Process
To join Bring-Am, complete the vendor application with:
Business Information:
Registered business name
Trading name (if different)
Business address (kitchen/restaurant location)
Business phone number and email
Business registration number (CAC or equivalent)
Tax Identification Number (TIN)
Owner/Manager Information:
Full name of business owner or authorized representative
Contact phone and email
Valid identification (National ID, Driver's License, Passport)
Banking Information:
Bank name
Account number
Account name (must match business name)
Documentation:
Business registration certificate
Food handler's permit/certificate
Health/sanitation certificate
NAFDAC registration (if applicable)
Proof of business address
Menu with pricing
2.2 Site Inspection
Bring-Am reserves the right to conduct physical inspection of your premises
Inspections verify operational capability, hygiene standards, and authenticity
You must provide access during normal business hours with reasonable notice
2.3 Verification Process
All submitted documents will be verified
Verification typically takes 5-10 business days
We may request additional information or documentation
Incomplete applications will not be processed
2.4 Approval and Activation
Upon approval, you'll receive:
Vendor account credentials
Access to the vendor dashboard
Onboarding training materials
Your restaurant will be listed on the platform within 1-3 business days after approval
2.5 Rejection of Application
Bring-Am may reject applications that:
Do not meet minimum standards
Have incomplete or fraudulent documentation
Operate without proper licenses
Have poor hygiene or food safety records
Do not align with platform standards
3.1 Creating Your Menu
You are responsible for:
Uploading accurate menu items with descriptions
Setting competitive and accurate prices
Providing high-quality food images
Categorizing items appropriately (appetizers, mains, desserts, drinks)
Listing ingredients and allergen information
Specifying preparation times
3.2 Menu Content Requirements
Item Names and Descriptions:
Must be clear, accurate, and not misleading
Must be in English or English with Nigerian language translation
Must not contain offensive or inappropriate content
Must accurately represent the dish
Images:
High-resolution photos (minimum 1000x1000 pixels)
Images must accurately represent the actual dish
Pricing:
All prices must be in Nigerian Naira (NGN)
Prices must include all applicable taxes
Prices must be clearly stated with no hidden costs
Platform prices may differ from in-store prices (disclosed to customers)
3.3 Menu Modifiers and Add-ons
You may offer customization options (extra toppings, sides, size variations)
Each modifier must have a clear price
Modifiers help increase order value and customer satisfaction
3.4 Menu Updates
You must keep your menu up-to-date in real-time
Mark items as "unavailable" when out of stock
Update prices promptly when they change
Remove discontinued items immediately
Seasonal menus are encouraged
While you may charge different prices on Bring-am versus in-store:
Price differences should be reasonable (typically 10-20% markup acceptable)
Excessive markups may result in customer complaints
Transparency about delivery pricing is encouraged
3.6 Prohibited Items
You can not sell:
Alcohol (unless you have proper licensing and Bring-am approval)
Tobacco products
Prescription medications
Illegal or controlled substances
Items that violate Nigerian law
Expired or unsafe food products
4.1 Receiving Orders
Orders arrive via:
Bring-am vendor App
Email notifications (backup)
SMS alerts (optional)
You will see:
Order details and items
Customer name (first name only)
Delivery address
Special instructions
Estimated pickup time
Order number for reference
4.2 Order Acceptance
You must:
Acknowledge orders within 2-5 minutes of receipt
Accept orders during your listed operating hours
Only reject orders for valid operational reasons
Valid reasons to decline:
Ingredient unavailability
Kitchen capacity constraints
Technical/equipment failure
Safety concerns
Invalid reasons to decline:
Delivery location (that's the rider's responsibility)
Order size too small
Personal preference
Customer history
4.3 Order Acceptance Rate
You should maintain an acceptance rate above 90%
Excessive declines (below 85%) may result in:
Reduced visibility on the platform
Suspension from peak hours
Account review
Potential removal from platform
4.4 Preparation Time
Provide realistic estimated preparation times (typically 10-40 minutes)
Update the estimated time if delays occur
Notify riders when orders are ready for pickup
Consistent delays harm customer experience and ratings
4.5 Order Fulfillment Standards
Accuracy:
Prepare exactly what the customer ordered
Follow special instructions (e.g., "no onions," "extra spicy")
Include all condiments, utensils, and napkins
Double-check orders before packaging
Quality:
Use fresh ingredients
Maintain your usual quality standards
Ensure food is properly cooked and seasoned
Present food attractively
Packaging:
Use secure, leak-proof containers
Package hot and cold items separately when possible
Ensure lids and seals are secure
Use appropriate packaging for the item type (soup containers, pizza boxes, etc.)
Include eating utensils, napkins, and wet wipes where appropriate
Temperature:
Hot food should be hot at pickup
Cold food should be properly chilled
Use insulated packaging for temperature-sensitive items
4.6 Order Modifications
Customers may request modifications through the app
Accommodate reasonable requests when possible
If a modification is not possible, contact the customer or Bring-Am support
Do not make unauthorized substitutions without customer consent
4.7 Canceled Orders
If you must cancel an accepted order:
Do so immediately through the vendor dashboard
Provide a valid reason
The customer will be refunded
Excessive cancellations affect your account standing
5.1 Pickup Point
You must provide:
Clear pickup area or designated spot
Adequate space for riders to wait (if necessary)
Clear signage or instructions for order pickup
Staff assigned to handle delivery orders
5.2 Working with Riders
You must:
Treat riders with respect and professionalism
Have orders ready at the estimated time
Verify order details with riders before handover
Provide receipts or order summaries
Ensure orders are clearly labeled with order numbers
You must not:
Delay riders unnecessarily
Provide incomplete or incorrect orders
Harass or discriminate against riders
Refuse service to riders based on personal characteristics
Assign riders non-delivery tasks
5.3 Order Handover
Confirm order handover by imputing the OTP sent to rider on your app.
The System will automatically mark the order as complete by this action.
Hand over the complete, sealed order
Provide any special handling instructions (e.g., "keep upright")
5.4 Pickup Delays
If an order is delayed:
Update the estimated ready time in the dashboard
Communicate with the rider
Notify the customer through Bring-am support if significantly delayed (over 15 minutes)
6.1 Commission Structure
Bring-Am charges a commission on each completed order:
Standard Commission Rate: minimum 15% of the order subtotal
Commission is calculated on food costs before delivery fees
Commission rates may vary based on partnership tier or promotional agreements
6.2 What's Included in Commission
The commission covers:
Access to Bring-am customer base
Technology platform usage
Marketing and promotion
Customer support
Payment processing
Delivery logistics coordination
6.3 Additional Fees
Bring-am may charge:
Activation Fee: One-time fee for onboarding (if applicable)
Tablet Rental: Monthly fee for vendor tablet (if applicable)
Photography Services: If you opt for professional menu photography
Premium Placement: For featured listings or promotional spots
All fees will be clearly communicated in your vendor agreement.
6.4 Payment Cycle
Payments are processed daily
Payment covers completed orders minus commission and fees
Payments sent via bank transfer to your registered account
6.5 Payment Calculation
Example:
Total orders for the day: ₦100,000
Commission (15%): ₦15,000
Net payment to vendor: ₦85,000
6.6 Payment Statement
You will receive:
Detailed breakdown of all orders
Commission calculations
Deductions (refunds, fees)
Net payment amount
Accessible via vendor dashboard
6.7 Payment Disputes
If you believe there's an error:
Contact vendor support within 7 days of payment
Provide order IDs and specific discrepancies
We will investigate within 5 business days
Corrections made in next payment cycle if dispute is valid
6.8 Withholding Payments
Bring-am may withhold or delay payments if:
There are unresolved customer disputes
Documentation is incomplete or expired
Account is under investigation for fraud
Bank account details are incorrect or invalid
There are outstanding debts to Bring-am
6.9 Taxes ( for future consideration)
You are responsible for all applicable taxes on your earnings
Bring-am will provide payment summaries for tax purposes
Consult a tax professional for advice
Bring-am does not withhold taxes unless legally required
7.1 Customer Refund Requests
Customers may request refunds for:
Missing items
Incorrect items
Poor food quality
Spoiled or contaminated food
Non-delivery (not your fault)
7.2 Vendor Responsibility for Refunds
You are responsible for refunds related to:
Food quality issues
Incorrect orders
Missing items
Poor packaging leading to spillage
Food safety violations
7.3 Refund Process
Bring-am will investigate refund requests
You may be contacted for your perspective
Valid refunds will be deducted from your next payment
You can view all refunds in your vendor dashboard
7.4 Disputing Chargebacks
If you believe a refund is unjustified:
Submit an appeal within 48 hours
Provide evidence (photos, order preparation logs, communication)
Bring-am will review and make a final decision
Decision is binding
7.5 Excessive Refunds
If refund rates exceed acceptable thresholds (typically over 5% of orders):
Your account will be flagged for review
You may be required to take corrective action
Persistent issues may lead to account suspension
We may require quality improvement measures
8. RATINGS AND REVIEWS
9.1 Bring-Am Marketing
Bring-Am will market your restaurant through:
App visibility and search results
Email campaigns to customers
Social media promotion
Push notifications
In-app banners and featured listings
9.2 Use of Your Brand
By partnering with Bring-Am, you grant us permission to:
Use your restaurant name and logo on the platform
Feature your menu items and food images
Include your restaurant in marketing materials
Display customer reviews and ratings
Share your location and operating hours
9.3 Promotional Campaigns
You may participate in platform-wide promotions:
Discount campaigns (e.g., "20% off all orders")
Free delivery promotions
First-order discounts
Seasonal campaigns
Terms:
Bring-Am may subsidize part of the discount
You may be required to contribute to discount costs
All terms will be communicated before campaign launch
Participation is typically voluntary but encouraged
9.4 Vendor-Initiated Promotions
You may run your own promotions:
Item-specific discounts
Buy-one-get-one offers
Combo deals
Loyalty discounts
Requirements:
Submit promotion details for Bring-Am approval
Clearly state terms and limitations
Honor all promotional offers
Do not mislead customers
9.5 Featured Placements
You may pay for premium placement in search results or app banners
Featured spots increase visibility and order volume
Pricing varies based on location and duration
Contact your account manager for details
9.6 Your Own Marketing
You are encouraged to:
Promote your Bring-Am presence on social media
Display Bring-Am stickers or signage at your location
Tell in-store customers about delivery availability
Share your Bring-Am restaurant link
10.1 Your Responsibility
You are solely responsible for:
Food safety and hygiene
Proper food storage and handling
Compliance with all health regulations
Employee food safety training
Maintaining clean kitchen facilities
Regular equipment maintenance
Pest control
Proper waste disposal
10.2 Health and Safety Standards
You must:
Maintain all required health permits and licenses
Pass routine health inspections
Follow NAFDAC guidelines (where applicable)
Adhere to local food safety regulations
Implement HACCP principles or equivalent food safety systems
10.3 Reporting Requirements
You must immediately notify Bring-am of:
Health inspection failures
Food safety violations
Foodborne illness outbreaks linked to your establishment
License suspensions or revocations
Pest infestations
Equipment failures affecting food safety
10.4 Food Recalls
In the event of a food safety issue:
Immediately remove affected items from your menu
Notify Bring-am support urgently
Cooperate with any investigation
Implement corrective measures
10.5 Inspections
Bring-am may conduct surprise inspections
You must provide access during operating hours
Failure to meet standards may result in immediate suspension
Severe violations may lead to permanent removal
11.1 Setting Your Hours
You control your operating hours on the platform
Set hours should match your actual kitchen availability
You may have different hours for delivery vs. in-store service
Clearly indicate if closed on certain days or holidays
11.2 Updating Hours
Update hours in real-time if you need to close unexpectedly
Provide advance notice for planned closures (holidays, renovations)
Frequent unexpected closures harm customer trust
11.3 Temporary Closure
You may temporarily pause orders:
During unexpected emergencies
If kitchen capacity is overwhelmed
Due to ingredient shortages
For brief operational breaks
Use the "Pause Orders" feature in your dashboard.
11.4 Extended Closures
For closures exceeding 7 days:
Notify your Bring-am account manager
Your restaurant may be temporarily delisted
Reactivation upon reopening requires notice
12.1 Professional Standards
You must:
Maintain consistent food quality
Honor all orders accepted
Respond promptly to inquiries
Treat customers, riders, and Bring-Am staff with respect
Keep your vendor dashboard updated
Maintain communication with your account manager
12.2 Prohibited Conduct
You must not:
Discriminate against customers or riders
Operate without proper licenses
Serve spoiled or contaminated food
Mislead customers about ingredients or quality
Accept direct payments from customers for Bring-Am orders
Poach Bring-Am customers to order directly
Share customer data with third parties
Engage in fraudulent activities (fake orders, inflated prices)
Bad-mouth competitors or Bring-Am
12.3 Data Privacy
You must:
Keep customer information confidential
Use customer data only for order fulfillment
Never share customer contact information
Comply with data protection regulations
Securely store any customer information
12.4 Intellectual Property
Respect Bring-Am's trademarks and branding
Do not use Bring-Am's logo without permission
Do not misrepresent your relationship with Bring-Am
Your menu content and recipes remain your intellectual property
13.1 Suspension Triggers
Your account may be suspended for:
Consistently low ratings (below 3.0/5.0)
High order cancellation rates (above 15%)
Expired licenses or permits
Failed health inspections
Violation of these terms
Customer safety concerns
Repeated late order preparation
Unprofessional conduct
13.2 Suspension Process
You will be notified via email and dashboard
Suspension may be immediate for serious violations
You cannot receive orders during suspension
You will be given an opportunity to address issues
Suspension typically lasts 7-30 days
13.3 Reinstatement
To reactivate after suspension:
Address the issues that caused suspension
Provide evidence of corrective measures
Submit updated documentation if required
Pass re-inspection if applicable
Pay any outstanding fees or penalties
13.4 Permanent Termination
Your account may be permanently terminated for:
Repeated violations after warnings
Fraudulent activities
Serious food safety violations
Operating without licenses
Harassment or illegal conduct
Failure to resolve suspension issues
Excessive customer complaints
13.5 Termination by Vendor
You may terminate this partnership:
Provide 30 days written notice
Complete all pending orders
Settle outstanding balances
Return Bring-Am equipment (tablets, signage)
13.6 Effect of Termination
Upon termination:
Your restaurant is removed from the platform
Final payment processed after settling all obligations
Customer data is deleted or anonymized
You must cease using Bring-Am branding
14.1 Vendor Liability
You are solely liable for:
Food quality, safety, and preparation
Foodborne illnesses from your food
Allergen disclosure failures
Injuries on your premises
Product liability claims
Employee actions and negligence
Compliance with all applicable laws
14.2 Bring-Am Liability Limitations
Bring-Am is not responsible for:
Your food preparation or quality
Actions of your employees
Equipment failure at your location
Loss of business or revenue
Customer disputes regarding food
Third-party delivery delays (beyond platform control)
14.3 Indemnification
You agree to indemnify Bring-Am from:
Claims arising from your food or service
Your violation of laws or regulations
Your breach of these terms
Intellectual property infringement by your menu content
Personal injury or property damage at your location
14.4 Insurance Requirements
You must maintain:
General liability insurance (minimum ₦[X] coverage)
Product liability insurance
Workers' compensation (if you have employees)
Property insurance
Proof of insurance may be required.
16.1 Entire Agreement
These Terms and Conditions, along with your vendor agreement, constitute the complete agreement between you and Bring-am.
16.2 Modifications
Bring-Am may update these terms with 14 days' notice
Significant changes require your acceptance to continue
Continued use after changes constitutes acceptance
16.3 Assignment
You may not transfer this agreement without Bring-am written consent
Bring-Am may assign to affiliates or successors