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CUSTOMER TERMS AND CONDITIONS
CUSTOMER TERMS AND CONDITIONS
Welcome to Bring-Am! These Customer Terms and Conditions govern your use of the Bring-Am platform as a customer. Please read them carefully before placing your first order.
Welcome to Bring-Am! These Customer Terms and Conditions govern your use of the Bring-Am platform as a customer. Please read them carefully before placing your first order.
Last Updated: October 29, 2025
Last Updated: October 29, 2025
1. INTRODUCTION AND ACCEPTANCE
1. INTRODUCTION AND ACCEPTANCE
1.1 About the Bring-Am Platform
Bring-Am operates a technology platform that connects customers who want to order food with restaurants and independent delivery riders who fulfil those orders. Bring-Am provides the technology, not the delivery service.
1.2 Agreement to Terms
By creating a Bring-Am account, downloading our app, or placing an order, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree, please do not use our services.
1.3 Eligibility
You must be at least 18 years old to use Bring-Am. By using our platform, you confirm that you meet this requirement and have the legal capacity to enter into this agreement.
1.4 Changes to Terms
We may update these terms from time to time. We will notify you of significant changes via email or app notification. Your continued use after changes means you accept the updated terms.
1.1 About the Bring-Am Platform
Bring-Am operates a technology platform that connects customers who want to order food with restaurants and independent delivery riders who fulfil those orders. Bring-Am provides the technology, not the delivery service.
1.2 Agreement to Terms
By creating a Bring-Am account, downloading our app, or placing an order, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree, please do not use our services.
1.3 Eligibility
You must be at least 18 years old to use Bring-Am. By using our platform, you confirm that you meet this requirement and have the legal capacity to enter into this agreement.
1.4 Changes to Terms
We may update these terms from time to time. We will notify you of significant changes via email or app notification. Your continued use after changes means you accept the updated terms.
2. ACCOUNT REGISTRATION AND SECURITY
2. ACCOUNT REGISTRATION AND SECURITY
2.1 Creating Your Account
To use Bring-Am, you must create an account by providing:
Your full name
Valid email address
Phone number
Delivery address(es)
Payment information
All information must be accurate, current, and complete.
2.2 Account Security
You are responsible for:
Keeping your login credentials confidential
All activities that occur under your account
Notifying us immediately if you suspect unauthorized access
Logging out after each session on shared devices
2.3 Account Restrictions
You may only maintain one active customer account
Accounts are personal and cannot be shared or transferred
We reserve the right to refuse service or close accounts that violate our terms
2.1 Creating Your Account
To use Bring-Am, you must create an account by providing:
Your full name
Valid email address
Phone number
Delivery address(es)
Payment information
All information must be accurate, current, and complete.
2.2 Account Security
You are responsible for:
Keeping your login credentials confidential
All activities that occur under your account
Notifying us immediately if you suspect unauthorized access
Logging out after each session on shared devices
2.3 Account Restrictions
You may only maintain one active customer account
Accounts are personal and cannot be shared or transferred
We reserve the right to refuse service or close accounts that violate our terms
3. PLACING AND MANAGING ORDERS
3. PLACING AND MANAGING ORDERS
3.1 How to Order
Browse available restaurants and menus on the Bring-Am app
Add items to your cart with any special instructions or modifications
Select your delivery address
Choose your payment method
Review your order summary and place your order
3.2 Order Acceptance
Orders are subject to acceptance by the restaurant
Restaurants may decline orders due to ingredient availability, high volume, or other operational reasons
We will notify you immediately if your order is declined and process a full refund
3.3 Order Confirmation
Once accepted, you will receive:
Order confirmation notification
Estimated preparation time
Estimated delivery time
Assigned rider information (when available)
3.4 Order Modifications
You cannot modify your order after the restaurant has accepted it
To make changes, you must cancel the existing order (if permitted) and place a new one
3.5 Order Cancellation
Before Restaurant Acceptance:
You may cancel for a full refund
After Restaurant Acceptance, Before Rider Pickup:
Cancellation may incur a fee of up to 30% of the order value
The restaurant may have already started preparing your food
After Rider Pickup:
Orders cannot be cancelled
No refund will be issued
3.6 Delivery Address
You must provide an accurate, complete delivery address
Include apartment numbers, building names, and any access instructions
Ensure someone is available to receive the order
Orders delivered to the address you provided are considered successfully delivered, even if received by the wrong person
3.1 How to Order
Browse available restaurants and menus on the Bring-Am app
Add items to your cart with any special instructions or modifications
Select your delivery address
Choose your payment method
Review your order summary and place your order
3.2 Order Acceptance
Orders are subject to acceptance by the restaurant
Restaurants may decline orders due to ingredient availability, high volume, or other operational reasons
We will notify you immediately if your order is declined and process a full refund
3.3 Order Confirmation
Once accepted, you will receive:
Order confirmation notification
Estimated preparation time
Estimated delivery time
Assigned rider information (when available)
3.4 Order Modifications
You cannot modify your order after the restaurant has accepted it
To make changes, you must cancel the existing order (if permitted) and place a new one
3.5 Order Cancellation
Before Restaurant Acceptance:
You may cancel for a full refund
After Restaurant Acceptance, Before Rider Pickup:
Cancellation may incur a fee of up to 30% of the order value
The restaurant may have already started preparing your food
After Rider Pickup:
Orders cannot be cancelled
No refund will be issued
3.6 Delivery Address
You must provide an accurate, complete delivery address
Include apartment numbers, building names, and any access instructions
Ensure someone is available to receive the order
Orders delivered to the address you provided are considered successfully delivered, even if received by the wrong person
4. PRICING AND PAYMENT
4. PRICING AND PAYMENT
4.1 Order Costs
Your total includes:
Food costs: Set by the restaurant and may differ from in-store prices
Delivery fee: Based on distance and demand
Service fee: Charged by Bring-Am for platform use
Small order fee: May apply to orders below a minimum amount
VAT and other taxes: As applicable by law
4.2 Dynamic Pricing
Delivery fees may increase during high-demand periods, bad weather, or peak hours. You will see the total cost before confirming your order.
4.3 Payment Methods
We accept:
Debit and credit cards (Mastercard, Visa, Verve)
Bank transfers
Bring-Am wallet credit
4.4 Payment Authorization
By placing an order, you authorize Bring-Am to charge your selected payment method for the total amount shown.
4.5 Payment Processing
Payments are processed immediately upon order placement
For cash on delivery, payment is due to the rider upon delivery
Failed payments will result in order cancellation
4.6 Pricing Errors
If a pricing error occurs (technical glitch, incorrect menu pricing), we reserve the right to:
Cancel the order and issue a full refund
Contact you to confirm whether you want to proceed at the correct price
4.1 Order Costs
Your total includes:
Food costs: Set by the restaurant and may differ from in-store prices
Delivery fee: Based on distance and demand
Service fee: Charged by Bring-Am for platform use
Small order fee: May apply to orders below a minimum amount
VAT and other taxes: As applicable by law
4.2 Dynamic Pricing
Delivery fees may increase during high-demand periods, bad weather, or peak hours. You will see the total cost before confirming your order.
4.3 Payment Methods
We accept:
Debit and credit cards (Mastercard, Visa, Verve)
Bank transfers
Bring-Am wallet credit
4.4 Payment Authorization
By placing an order, you authorize Bring-Am to charge your selected payment method for the total amount shown.
4.5 Payment Processing
Payments are processed immediately upon order placement
For cash on delivery, payment is due to the rider upon delivery
Failed payments will result in order cancellation
4.6 Pricing Errors
If a pricing error occurs (technical glitch, incorrect menu pricing), we reserve the right to:
Cancel the order and issue a full refund
Contact you to confirm whether you want to proceed at the correct price
5. EARNINGS AND PAYMENT
5. EARNINGS AND PAYMENT
5.1 Delivery Times
Estimated delivery times are approximate and not guaranteed
Delivery times depend on restaurant preparation time, rider availability, traffic, and weather
We will keep you updated on your order status through the app
5.2 Delivery Process
The rider will contact you when approaching your location
Be ready to receive your order at the specified address
You or an authorized person must be present to accept delivery
5.3 Failed Delivery Attempts
If you are unavailable:
The rider will attempt to contact you by phone
If unreachable after multiple attempts (typically 3 calls over 10 minutes), the order may be marked as delivered or cancelled
No refund will be issued for failed deliveries due to customer unavailability
5.4 Incorrect Address
If you provided an incorrect address:
Additional delivery fees may apply to reroute the order
If the distance is significant, the order may be cancelled without refund
Always verify your delivery address before confirming your order
5.5 Contactless Delivery
You may request contactless delivery. The rider will leave your order at your door and notify you. You are responsible for retrieving the order promptly.
5.1 Delivery Times
Estimated delivery times are approximate and not guaranteed
Delivery times depend on restaurant preparation time, rider availability, traffic, and weather
We will keep you updated on your order status through the app
5.2 Delivery Process
The rider will contact you when approaching your location
Be ready to receive your order at the specified address
You or an authorized person must be present to accept delivery
5.3 Failed Delivery Attempts
If you are unavailable:
The rider will attempt to contact you by phone
If unreachable after multiple attempts (typically 3 calls over 10 minutes), the order may be marked as delivered or cancelled
No refund will be issued for failed deliveries due to customer unavailability
5.4 Incorrect Address
If you provided an incorrect address:
Additional delivery fees may apply to reroute the order
If the distance is significant, the order may be cancelled without refund
Always verify your delivery address before confirming your order
5.5 Contactless Delivery
You may request contactless delivery. The rider will leave your order at your door and notify you. You are responsible for retrieving the order promptly.
6. FOOD QUALITY AND ORDER ISSUES
6. FOOD QUALITY AND ORDER ISSUES
6.1 Restaurant Responsibility
Restaurants are solely responsible for:
Food preparation and quality
Food safety and hygiene
Accurate fulfilment of your order
Proper packaging for delivery
Bring-Am facilitates the connection but does not prepare your food.
6.2 Reporting Issues
If there's a problem with your order, report it immediately through:
The "Help" section in the app
Our customer support line
Types of issues to report:
Missing items
Incorrect items
Food quality concerns
Spillage or damaged packaging
Allergen concerns
6.3 Evidence Requirements
For quality complaints, please provide:
Photos of the problematic items
Photos of the entire order
Report within 2 hours of delivery
6.4 Resolution Process
Depending on the issue, we may:
Issue a full or partial refund
Provide Bring-Am wallet credit
Facilitate contact with the restaurant
Request a replacement order (in rare cases)
6.5 Resolution Timeline
We aim to respond to complaints within 24 hours
Refunds are processed within 5-7 business days to your original payment method
6.1 Restaurant Responsibility
Restaurants are solely responsible for:
Food preparation and quality
Food safety and hygiene
Accurate fulfilment of your order
Proper packaging for delivery
Bring-Am facilitates the connection but does not prepare your food.
6.2 Reporting Issues
If there's a problem with your order, report it immediately through:
The "Help" section in the app
Our customer support line
Types of issues to report:
Missing items
Incorrect items
Food quality concerns
Spillage or damaged packaging
Allergen concerns
6.3 Evidence Requirements
For quality complaints, please provide:
Photos of the problematic items
Photos of the entire order
Report within 2 hours of delivery
6.4 Resolution Process
Depending on the issue, we may:
Issue a full or partial refund
Provide Bring-Am wallet credit
Facilitate contact with the restaurant
Request a replacement order (in rare cases)
6.5 Resolution Timeline
We aim to respond to complaints within 24 hours
Refunds are processed within 5-7 business days to your original payment method
7. REFUNDS AND CREDITS
7. ACCOUNT PERFORMANCE AND
CONSEQUENCES
7.1 Refund Eligibility
You may be eligible for a refund if:
Your order was never delivered
Significant items were missing
The order was substantially incorrect
Food quality was severely compromised due to delivery mishandling
The restaurant cancelled your order
7.2 Refund Method
Refunds are issued as:
Original payment method: Bank refund (5-7 business days)
Bring-Am wallet credit: Instant credit to your account
7.3 Partial Refunds
For minor issues (one missing item, small error), we may issue a partial refund or credit.
7.4 No Refund Situations
No refunds for:
Subjective taste preferences
Orders cancelled after rider pickup
Failed delivery due to customer unavailability
Orders delivered to the address you provided
Minor variations in food appearance
7.5 Bring-Am Wallet
Wallet credits never expire
Credits can be used for any future orders
Credits are non-transferable and cannot be redeemed for cash
7.1 Refund Eligibility
You may be eligible for a refund if:
Your order was never delivered
Significant items were missing
The order was substantially incorrect
Food quality was severely compromised due to delivery mishandling
The restaurant cancelled your order
7.2 Refund Method
Refunds are issued as:
Original payment method: Bank refund (5-7 business days)
Bring-Am wallet credit: Instant credit to your account
7.3 Partial Refunds
For minor issues (one missing item, small error), we may issue a partial refund or credit.
7.4 No Refund Situations
No refunds for:
Subjective taste preferences
Orders cancelled after rider pickup
Failed delivery due to customer unavailability
Orders delivered to the address you provided
Minor variations in food appearance
7.5 Bring-Am Wallet
Wallet credits never expire
Credits can be used for any future orders
Credits are non-transferable and cannot be redeemed for cash
8. PROMOTIONS AND DISCOUNTS
8.1 Promotional Codes
Promo codes are subject to specific terms including expiry dates, minimum order values, and eligible restaurants
Codes are case-sensitive and must be entered correctly
One promo code per order unless otherwise stated
Codes cannot be combined with other offers unless explicitly permitted
8.2 Bring-Am Promotions
We may offer:
First-time user discounts
Referral bonuses
Seasonal promotions
Loyalty rewards
Free delivery offers
8.3 Promotion Terms
All promotions are subject to availability and may be modified or withdrawn at any time
We reserve the right to cancel promotions if we detect misuse or fraud
Promotional discounts are deducted from the order total before final payment
8.4 Referral Program
Refer friends using your unique referral code
Both you and your friend may receive credits when they complete their first order
Referral terms are subject to change
8.5 Misuse of Promotions
Misuse includes:
Creating multiple accounts to use first-time offers
Sharing promo codes on unauthorized platforms
Manipulating the system to gain unfair advantage
Accounts found misusing promotions will be suspended or terminated.
8.1 Promotional Codes
Promo codes are subject to specific terms including expiry dates, minimum order values, and eligible restaurants
Codes are case-sensitive and must be entered correctly
One promo code per order unless otherwise stated
Codes cannot be combined with other offers unless explicitly permitted
8.2 Bring-Am Promotions
We may offer:
First-time user discounts
Referral bonuses
Seasonal promotions
Loyalty rewards
Free delivery offers
8.3 Promotion Terms
All promotions are subject to availability and may be modified or withdrawn at any time
We reserve the right to cancel promotions if we detect misuse or fraud
Promotional discounts are deducted from the order total before final payment
8.4 Referral Program
Refer friends using your unique referral code
Both you and your friend may receive credits when they complete their first order
Referral terms are subject to change
8.5 Misuse of Promotions
Misuse includes:
Creating multiple accounts to use first-time offers
Sharing promo codes on unauthorized platforms
Manipulating the system to gain unfair advantage
Accounts found misusing promotions will be suspended or terminated.
9. RATINGS AND REVIEWS
9. RATINGS AND REVIEWS
9.1 Rating System
After each order, you can rate:
The restaurant (food quality, accuracy, packaging)
The rider (professionalism, delivery speed, care)
Ratings help maintain service quality on our platform.
9.2 Writing Reviews
You may write detailed reviews about your experience. Reviews must:
Be honest and based on your actual experience
Not contain offensive, abusive, or discriminatory language
Not include personal attacks or harassment
Not contain promotional content or spam
Not violate any laws or third-party rights
9.3 Review Moderation
We reserve the right to:
Remove reviews that violate our guidelines
Edit reviews to remove inappropriate content
Verify suspicious reviews
9.4 False Reviews
Do not:
Post fake positive reviews for restaurants
Post fake negative reviews to harm competitors
Offer incentives for positive reviews
Such actions may result in account termination.
9.1 Rating System
After each order, you can rate:
The restaurant (food quality, accuracy, packaging)
The rider (professionalism, delivery speed, care)
Ratings help maintain service quality on our platform.
9.2 Writing Reviews
You may write detailed reviews about your experience. Reviews must:
Be honest and based on your actual experience
Not contain offensive, abusive, or discriminatory language
Not include personal attacks or harassment
Not contain promotional content or spam
Not violate any laws or third-party rights
9.3 Review Moderation
We reserve the right to:
Remove reviews that violate our guidelines
Edit reviews to remove inappropriate content
Verify suspicious reviews
9.4 False Reviews
Do not:
Post fake positive reviews for restaurants
Post fake negative reviews to harm competitors
Offer incentives for positive reviews
Such actions may result in account termination.
10. CUSTOMER CONDUCT
10. CUSTOMER CONDUCT
10.1 Acceptable Use
You agree to use Bring-Am only for lawful purposes. You must not:
Use the platform for any fraudulent or illegal activity
Attempt to manipulate prices, promotions, or ratings
Interfere with the proper functioning of the platform
Use automated systems (bots) to access the service
Resell or commercially exploit the platform
Impersonate others or misrepresent your identity
10.2 Interaction with Riders and Vendors
You must:
Treat riders and restaurant staff with respect and courtesy
Provide clear delivery instructions
Be available to receive your order
Follow contactless delivery protocols when requested
You must not:
Harass, threaten, or abuse riders or restaurant staff
Discriminate based on race, religion, gender, or any protected characteristic
Make unwanted sexual advances or comments
Request riders to perform tasks outside their delivery duties
Offer or request services outside the Bring-Am platform
10.3 Prohibited Activities
The following are strictly prohibited:
Ordering food with no intention to pay
Providing false information or fraudulent payment details
Claiming false refunds or chargebacks
Sharing your account with others
Using stolen credit cards or payment information
Attempting to hack or disrupt the platform
10.4 Consequences of Violation
Violations may result in:
Account suspension or permanent ban
Forfeiture of wallet credits and pending orders
Legal action for fraudulent activity
Referral to law enforcement authorities
10.1 Acceptable Use
You agree to use Bring-Am only for lawful purposes. You must not:
Use the platform for any fraudulent or illegal activity
Attempt to manipulate prices, promotions, or ratings
Interfere with the proper functioning of the platform
Use automated systems (bots) to access the service
Resell or commercially exploit the platform
Impersonate others or misrepresent your identity
10.2 Interaction with Riders and Vendors
You must:
Treat riders and restaurant staff with respect and courtesy
Provide clear delivery instructions
Be available to receive your order
Follow contactless delivery protocols when requested
You must not:
Harass, threaten, or abuse riders or restaurant staff
Discriminate based on race, religion, gender, or any protected characteristic
Make unwanted sexual advances or comments
Request riders to perform tasks outside their delivery duties
Offer or request services outside the Bring-Am platform
10.3 Prohibited Activities
The following are strictly prohibited:
Ordering food with no intention to pay
Providing false information or fraudulent payment details
Claiming false refunds or chargebacks
Sharing your account with others
Using stolen credit cards or payment information
Attempting to hack or disrupt the platform
10.4 Consequences of Violation
Violations may result in:
Account suspension or permanent ban
Forfeiture of wallet credits and pending orders
Legal action for fraudulent activity
Referral to law enforcement authorities
11. PRIVACY AND DATA
11. PRIVACY AND DATA
11.1 Information Collection
We collect and process your personal information including:
Contact details (name, email, phone number)
Delivery addresses
Payment information
Order history
Location data (with your permission)
Device information
11.2 How We Use Your Data
Your information is used to:
Process and deliver your orders
Communicate with you about orders and promotions
Improve our services
Prevent fraud and ensure platform security
Comply with legal obligations
11.3 Data Sharing
We may share your information with:
Restaurants (to fulfil your order)
Riders (for delivery purposes)
Payment processors (to process payments)
Service providers (for platform operations)
Law enforcement (when legally required)
11.4 Your Rights
You have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your data
Opt-out of marketing communications
Withdraw consent for data processing
For full details, see our Privacy Policy.
11.5 Communication Preferences
By creating an account, you agree to receive:
Order updates and notifications
Promotional emails and SMS (you can opt-out)
Service announcements
Push notifications (you can disable in settings)
11.1 Information Collection
We collect and process your personal information including:
Contact details (name, email, phone number)
Delivery addresses
Payment information
Order history
Location data (with your permission)
Device information
11.2 How We Use Your Data
Your information is used to:
Process and deliver your orders
Communicate with you about orders and promotions
Improve our services
Prevent fraud and ensure platform security
Comply with legal obligations
11.3 Data Sharing
We may share your information with:
Restaurants (to fulfil your order)
Riders (for delivery purposes)
Payment processors (to process payments)
Service providers (for platform operations)
Law enforcement (when legally required)
11.4 Your Rights
You have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your data
Opt-out of marketing communications
Withdraw consent for data processing
For full details, see our Privacy Policy.
11.5 Communication Preferences
By creating an account, you agree to receive:
Order updates and notifications
Promotional emails and SMS (you can opt-out)
Service announcements
Push notifications (you can disable in settings)
12. INTELLECTUAL PROPERTY
12. INTELLECTUAL PROPERTY
12.1 Bring-Am Content
All content on the Bring-Am platform including logos, designs, text, images, software, and trademarks are owned by Bring-Am or our licensors and protected by intellectual property laws.
12.2 Limited License
We grant you a limited, non-exclusive, non-transferable license to access and use the Bring-Am app for personal, non-commercial purposes.
12.3 Restrictions
You may not:
Copy, modify, or create derivative works of our platform
Reverse engineer or decompile our software
Remove any copyright or proprietary notices
Use our trademarks without written permission
Frame or mirror any part of our platform
12.4 User Content
By submitting content (reviews, photos, feedback), you grant Bring-Am a worldwide, royalty-free license to use, display, and distribute your content for platform operation and marketing purposes.
12.1 Bring-Am Content
All content on the Bring-Am platform including logos, designs, text, images, software, and trademarks are owned by Bring-Am or our licensors and protected by intellectual property laws.
12.2 Limited License
We grant you a limited, non-exclusive, non-transferable license to access and use the Bring-Am app for personal, non-commercial purposes.
12.3 Restrictions
You may not:
Copy, modify, or create derivative works of our platform
Reverse engineer or decompile our software
Remove any copyright or proprietary notices
Use our trademarks without written permission
Frame or mirror any part of our platform
12.4 User Content
By submitting content (reviews, photos, feedback), you grant Bring-Am a worldwide, royalty-free license to use, display, and distribute your content for platform operation and marketing purposes.
13. DISCLAIMERS AND LIMITATION OF LIABILITY
13. DISCLAIMERS AND LIMITATION OF LIABILITY
13.1 Platform Availability
While we strive for continuous availability, we do not guarantee that:
The platform will be error-free or uninterrupted
Defects will be corrected immediately
The platform is free from viruses or harmful components
13.2 Restaurant and Rider Services
Bring-Am is not responsible for:
Food quality, taste, or preparation
Food safety or hygiene standards
Allergen information accuracy
Rider conduct or delivery issues beyond our control
Actions or omissions of restaurants and riders
We facilitate connections but do not control third-party services.
13.3 "As Is" Service
The platform is provided "as is" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
13.4 Limitation of Liability
To the maximum extent permitted by Nigerian law:
Bring-Am's total liability for any claim shall not exceed the amount you paid for the specific order giving rise to the claim
We are not liable for indirect, incidental, consequential, or punitive damages
We are not liable for loss of profits, data, or business opportunities
13.5 Your Responsibility
You are responsible for:
Your own food allergies and dietary restrictions
Verifying order details before placing
Providing accurate delivery information
Being available to receive deliveries
13.1 Platform Availability
While we strive for continuous availability, we do not guarantee that:
The platform will be error-free or uninterrupted
Defects will be corrected immediately
The platform is free from viruses or harmful components
13.2 Restaurant and Rider Services
Bring-Am is not responsible for:
Food quality, taste, or preparation
Food safety or hygiene standards
Allergen information accuracy
Rider conduct or delivery issues beyond our control
Actions or omissions of restaurants and riders
We facilitate connections but do not control third-party services.
13.3 "As Is" Service
The platform is provided "as is" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
13.4 Limitation of Liability
To the maximum extent permitted by Nigerian law:
Bring-Am's total liability for any claim shall not exceed the amount you paid for the specific order giving rise to the claim
We are not liable for indirect, incidental, consequential, or punitive damages
We are not liable for loss of profits, data, or business opportunities
13.5 Your Responsibility
You are responsible for:
Your own food allergies and dietary restrictions
Verifying order details before placing
Providing accurate delivery information
Being available to receive deliveries
15. DISPUTE RESOLUTION
15. DISPUTE RESOLUTION
15.1 Governing Law
These Terms and Conditions are governed by the laws of the Federal Republic of Nigeria.
15.2 Customer Support First
If you have any complaint or dispute, please contact our customer support first. We will work to resolve issues amicably:
Email: support@bring-am.com
Phone: [Insert phone number]
In-app: Help Center
15.3 Negotiation
Both parties agree to attempt good faith negotiation before pursuing formal legal action.
15.4 Arbitration
If negotiation fails, disputes shall be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act of Nigeria. Arbitration shall take place in Lagos, Nigeria.
15.5 Class Action Waiver
You agree to resolve disputes individually and waive any right to participate in class action lawsuits or class-wide arbitration.
15.1 Governing Law
These Terms and Conditions are governed by the laws of the Federal Republic of Nigeria.
15.2 Customer Support First
If you have any complaint or dispute, please contact our customer support first. We will work to resolve issues amicably:
Email: support@bring-am.com
Phone: [Insert phone number]
In-app: Help Center
15.3 Negotiation
Both parties agree to attempt good faith negotiation before pursuing formal legal action.
15.4 Arbitration
If negotiation fails, disputes shall be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act of Nigeria. Arbitration shall take place in Lagos, Nigeria.
15.5 Class Action Waiver
You agree to resolve disputes individually and waive any right to participate in class action lawsuits or class-wide arbitration.
16. GENERAL PROVISIONS
16. GENERAL PROVISIONS
16.1 Entire Agreement
These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and Bring-Am regarding your use of our services.
16.2 Severability
If any provision is found invalid or unenforceable, the remaining provisions remain in full effect.
16.3 Waiver
Our failure to enforce any provision does not constitute a waiver of that provision or our right to enforce it later.
16.4 Assignment
You may not transfer your rights or obligations under these terms. We may assign our rights to any affiliate or successor.
16.5 Force Majeure
We are not liable for delays or failures due to circumstances beyond our reasonable control including natural disasters,
strikes, wars, epidemics, government actions, or technical failures.
16.6 Survival
Provisions that by their nature should survive termination (including payment obligations, warranty disclaimers, and limitation of liability) will continue after termination of your account.
16.1 Entire Agreement
These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and Bring-Am regarding your use of our services.
16.2 Severability
If any provision is found invalid or unenforceable, the remaining provisions remain in full effect.
16.3 Waiver
Our failure to enforce any provision does not constitute a waiver of that provision or our right to enforce it later.
16.4 Assignment
You may not transfer your rights or obligations under these terms. We may assign our rights to any affiliate or successor.
16.5 Force Majeure
We are not liable for delays or failures due to circumstances beyond our reasonable control including natural disasters,
strikes, wars, epidemics, government actions, or technical failures.
16.6 Survival
Provisions that by their nature should survive termination (including payment obligations, warranty disclaimers, and limitation of liability) will continue after termination of your account.
17. ACCOUNT TERMINATION
17. ACCOUNT TERMINATION
17.1 Your Right to Close Account
You may close your account at any time by:
Contacting customer support
Using the account deletion option in app settings
Closing your account means:
Loss of accumulated wallet credits
Loss of order history
Inability to claim refunds for past orders
17.2 Our Right to Suspend or Terminate
We may suspend or terminate your account if:
You violate these Terms and Conditions
We suspect fraudulent or illegal activity
You abuse, harass, or threaten riders or restaurant staff
You have excessive refund requests
Your account has been inactive for over 2 years
17.3 Effect of Termination
Upon termination:
Your right to use Bring-Am ends immediately
Outstanding payments become immediately due
We may retain certain information as required by law
Provisions that should survive (liability disclaimers, indemnification) remain in effect
17.1 Your Right to Close Account
You may close your account at any time by:
Contacting customer support
Using the account deletion option in app settings
Closing your account means:
Loss of accumulated wallet credits
Loss of order history
Inability to claim refunds for past orders
17.2 Our Right to Suspend or Terminate
We may suspend or terminate your account if:
You violate these Terms and Conditions
We suspect fraudulent or illegal activity
You abuse, harass, or threaten riders or restaurant staff
You have excessive refund requests
Your account has been inactive for over 2 years
17.3 Effect of Termination
Upon termination:
Your right to use Bring-Am ends immediately
Outstanding payments become immediately due
We may retain certain information as required by law
Provisions that should survive (liability disclaimers, indemnification) remain in effect