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PRIVACY POLICY
PRIVACY POLICY
Effective Date: October 29, 2025
Effective Date: October 29, 2025
Last Updated: October 29, 2025
Last Updated: October 29, 2025
1. INTRODUCTION
1. INTRODUCTION
Welcome to Bring-Am! We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how Bring-Am ("we," "us," or "our") collects, uses, shares, and protects your personal data when you use our food delivery platform, mobile application, and related services.
This Privacy Policy applies to all users of Bring-Am, including:
Customers who order food through our platform
Riders who deliver orders
Vendors (restaurants and food businesses) who partner with us
Website Visitors who browse our website
By using Bring-Am, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services.
Welcome to Bring-Am! We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how Bring-Am ("we," "us," or "our") collects, uses, shares, and protects your personal data when you use our food delivery platform, mobile application, and related services.
This Privacy Policy applies to all users of Bring-Am, including:
Customers who order food through our platform
Riders who deliver orders
Vendors (restaurants and food businesses) who partner with us
Website Visitors who browse our website
By using Bring-Am, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services.
2. INFORMATION WE COLLECT
2. INFORMATION WE COLLECT
We collect various types of information to provide and improve our services. The information we collect depends on how you use Bring-Am.
2.1 Information You Provide Directly
For Customers:
Account Information: Full name, email address, phone number, password
Delivery Information: Delivery addresses (home, work, other locations), apartment/building details, delivery instructions
Payment Information: Credit/debit card details, bank account information, billing address (processed securely through third-party payment processors)
Profile Information: Profile picture (optional), saved preferences, favorite restaurants
Communication: Messages sent through the app, customer support inquiries, feedback, and reviews
Identity Verification: Government-issued ID (if required for age-restricted orders or verification purposes)
For Riders:
Account Information: Full name, email address, phone number, password
Personal Details: Date of birth, residential address, gender
Identification Documents: National ID, Driver's License, International Passport, or Voter's Card
Vehicle Information: Vehicle type, registration number, insurance details, driver's license number
Financial Information: Bank account details (for payments), tax identification number
Background Check Information: Criminal record check results (where applicable and legally permitted)
Emergency Contact: Name and phone number of emergency contact person
Guarantor Information: Name, address, and contact details of guarantor
For Vendors:
Business Information: Business name, trading name, business address, business registration number
Contact Information: Business phone number, email address, owner/manager name and contact details
Documentation: Business registration certificate, food handler's permits, health certificates, NAFDAC registration, tax identification number
Financial Information: Bank account details for payments
Menu Information: Food items, descriptions, prices, images, ingredients, allergen information
Operational Details: Operating hours, kitchen capacity, staff information
2.2 Information Collected Automatically
Location Data:
Customers: Delivery address, real-time location (if you enable location services) to help us provide accurate delivery estimates and improve service
Riders: Real-time GPS location while you are online and accepting deliveries to enable order assignment, route optimization, and delivery tracking
Vendors: Business location coordinates for mapping and customer proximity calculations
Device Information:
Device type (smartphone, tablet, computer)
Operating system and version
Unique device identifiers (IMEI, MEID, device ID)
IP address
Mobile network information
Browser type and version
Usage Data:
Pages or features accessed within the app
Time spent on different sections
Search queries and browsing history
Orders placed, frequency, and preferences
Interaction with notifications
App crashes and technical errors
Clickstream data
Cookies and Similar Technologies:
We use cookies, web beacons, and similar tracking technologies to remember your preferences, analyze usage patterns, and improve user experience
You can control cookie settings through your browser, but disabling cookies may limit some functionality
2.3 Information from Third Parties
Payment Processors: Transaction confirmation, payment status (we do not store complete credit card numbers)
Social Media: If you choose to sign up or log in using social media accounts (Facebook, Google), we may receive basic profile information
Identity Verification Services: Verification results for riders and vendors
Credit Reference Agencies: For fraud prevention purposes (where legally permitted)
Marketing Partners: If you interact with our ads on third-party platforms
Public Sources: Business information for vendor verification
2.4 Information from Other Users
Ratings and Reviews: Customers rate riders and vendors; vendors and riders may provide feedback
Referrals: If someone refers you to Bring-Am, we receive your contact information
Communications: Messages between customers, riders, and vendors through the platform
We collect various types of information to provide and improve our services. The information we collect depends on how you use Bring-Am.
2.1 Information You Provide Directly
For Customers:
Account Information: Full name, email address, phone number, password
Delivery Information: Delivery addresses (home, work, other locations), apartment/building details, delivery instructions
Payment Information: Credit/debit card details, bank account information, billing address (processed securely through third-party payment processors)
Profile Information: Profile picture (optional), saved preferences, favorite restaurants
Communication: Messages sent through the app, customer support inquiries, feedback, and reviews
Identity Verification: Government-issued ID (if required for age-restricted orders or verification purposes)
For Riders:
Account Information: Full name, email address, phone number, password
Personal Details: Date of birth, residential address, gender
Identification Documents: National ID, Driver's License, International Passport, or Voter's Card
Vehicle Information: Vehicle type, registration number, insurance details, driver's license number
Financial Information: Bank account details (for payments), tax identification number
Background Check Information: Criminal record check results (where applicable and legally permitted)
Emergency Contact: Name and phone number of emergency contact person
Guarantor Information: Name, address, and contact details of guarantor
For Vendors:
Business Information: Business name, trading name, business address, business registration number
Contact Information: Business phone number, email address, owner/manager name and contact details
Documentation: Business registration certificate, food handler's permits, health certificates, NAFDAC registration, tax identification number
Financial Information: Bank account details for payments
Menu Information: Food items, descriptions, prices, images, ingredients, allergen information
Operational Details: Operating hours, kitchen capacity, staff information
2.2 Information Collected Automatically
Location Data:
Customers: Delivery address, real-time location (if you enable location services) to help us provide accurate delivery estimates and improve service
Riders: Real-time GPS location while you are online and accepting deliveries to enable order assignment, route optimization, and delivery tracking
Vendors: Business location coordinates for mapping and customer proximity calculations
Device Information:
Device type (smartphone, tablet, computer)
Operating system and version
Unique device identifiers (IMEI, MEID, device ID)
IP address
Mobile network information
Browser type and version
Usage Data:
Pages or features accessed within the app
Time spent on different sections
Search queries and browsing history
Orders placed, frequency, and preferences
Interaction with notifications
App crashes and technical errors
Clickstream data
Cookies and Similar Technologies:
We use cookies, web beacons, and similar tracking technologies to remember your preferences, analyze usage patterns, and improve user experience
You can control cookie settings through your browser, but disabling cookies may limit some functionality
2.3 Information from Third Parties
Payment Processors: Transaction confirmation, payment status (we do not store complete credit card numbers)
Social Media: If you choose to sign up or log in using social media accounts (Facebook, Google), we may receive basic profile information
Identity Verification Services: Verification results for riders and vendors
Credit Reference Agencies: For fraud prevention purposes (where legally permitted)
Marketing Partners: If you interact with our ads on third-party platforms
Public Sources: Business information for vendor verification
2.4 Information from Other Users
Ratings and Reviews: Customers rate riders and vendors; vendors and riders may provide feedback
Referrals: If someone refers you to Bring-Am, we receive your contact information
Communications: Messages between customers, riders, and vendors through the platform
3. HOW WE USE YOUR INFORMATION
3. HOW WE USE YOUR INFORMATION
We use your personal information for the following purposes:
3.1 Service Delivery and Order Fulfillment
Process Orders: Facilitate orders between customers, vendors, and riders
Enable Deliveries: Share necessary information (delivery address, contact details) with riders to complete deliveries
Order Tracking: Provide real-time order status updates and delivery tracking
Payment Processing: Process payments, issue refunds, and maintain transaction records
Customer Support: Respond to inquiries, resolve disputes, and provide assistance
Communication: Send order confirmations, delivery updates, and service notifications via email, SMS, push notifications, and in-app messages
3.2 Platform Improvement and Personalization
Improve Services: Analyze usage patterns to enhance user experience, app functionality, and platform features
Personalization: Recommend restaurants, dishes, and deals based on your preferences and order history
Algorithm Optimization: Improve delivery routing, rider assignment, and delivery time estimates
Product Development: Develop new features and services based on user needs
Quality Assurance: Monitor service quality, delivery performance, and food standards
3.3 Safety and Security
Account Security: Verify identities, prevent unauthorized access, and protect accounts from fraud
Fraud Prevention: Detect and prevent fraudulent transactions, fake accounts, and abuse of promotions
Platform Integrity: Prevent misuse, spam, and violations of our Terms and Conditions
Background Checks: Screen riders and vendors to ensure platform safety (where legally permitted)
Incident Response: Investigate accidents, disputes, and safety concerns
Compliance: Meet legal and regulatory obligations
3.4 Marketing and Promotions
Promotional Communications: Send you information about special offers, discounts, new restaurants, and platform updates (you can opt-out)
Targeted Advertising: Show you relevant ads on our platform and third-party websites based on your interests
Referral Programs: Manage referral incentives and track referrals
Market Research: Conduct surveys and gather feedback to improve services
Brand Awareness: Promote Bring-Am through various marketing channels
3.5 Business Operations
Analytics and Reporting: Generate insights about user behavior, platform performance, and business metrics
Financial Management: Process payments to vendors and riders, maintain accounting records
Legal Compliance: Comply with tax obligations, respond to legal requests, and enforce our Terms and Conditions
Business Transactions: Facilitate mergers, acquisitions, or sale of business assets (your data may be transferred)
3.6 Communication and Engagement
Notifications: Send transactional notifications (order updates, delivery status)
Service Updates: Inform you of changes to our services, policies, or terms
Feedback Collection: Request ratings, reviews, and feedback to improve quality
Community Building: Foster engagement through loyalty programs and community features
We use your personal information for the following purposes:
3.1 Service Delivery and Order Fulfillment
Process Orders: Facilitate orders between customers, vendors, and riders
Enable Deliveries: Share necessary information (delivery address, contact details) with riders to complete deliveries
Order Tracking: Provide real-time order status updates and delivery tracking
Payment Processing: Process payments, issue refunds, and maintain transaction records
Customer Support: Respond to inquiries, resolve disputes, and provide assistance
Communication: Send order confirmations, delivery updates, and service notifications via email, SMS, push notifications, and in-app messages
3.2 Platform Improvement and Personalization
Improve Services: Analyze usage patterns to enhance user experience, app functionality, and platform features
Personalization: Recommend restaurants, dishes, and deals based on your preferences and order history
Algorithm Optimization: Improve delivery routing, rider assignment, and delivery time estimates
Product Development: Develop new features and services based on user needs
Quality Assurance: Monitor service quality, delivery performance, and food standards
3.3 Safety and Security
Account Security: Verify identities, prevent unauthorized access, and protect accounts from fraud
Fraud Prevention: Detect and prevent fraudulent transactions, fake accounts, and abuse of promotions
Platform Integrity: Prevent misuse, spam, and violations of our Terms and Conditions
Background Checks: Screen riders and vendors to ensure platform safety (where legally permitted)
Incident Response: Investigate accidents, disputes, and safety concerns
Compliance: Meet legal and regulatory obligations
3.4 Marketing and Promotions
Promotional Communications: Send you information about special offers, discounts, new restaurants, and platform updates (you can opt-out)
Targeted Advertising: Show you relevant ads on our platform and third-party websites based on your interests
Referral Programs: Manage referral incentives and track referrals
Market Research: Conduct surveys and gather feedback to improve services
Brand Awareness: Promote Bring-Am through various marketing channels
3.5 Business Operations
Analytics and Reporting: Generate insights about user behavior, platform performance, and business metrics
Financial Management: Process payments to vendors and riders, maintain accounting records
Legal Compliance: Comply with tax obligations, respond to legal requests, and enforce our Terms and Conditions
Business Transactions: Facilitate mergers, acquisitions, or sale of business assets (your data may be transferred)
3.6 Communication and Engagement
Notifications: Send transactional notifications (order updates, delivery status)
Service Updates: Inform you of changes to our services, policies, or terms
Feedback Collection: Request ratings, reviews, and feedback to improve quality
Community Building: Foster engagement through loyalty programs and community features
4. HOW WE SHARE YOUR INFORMATION
4. HOW WE SHARE YOUR INFORMATION
We share your information with third parties only as described below. We do not sell your personal data to third parties for their marketing purposes.
4.1 Within the Bring-Am Ecosystem
Customers, Vendors, and Riders:
Customer to Vendor: When you place an order, the vendor receives your first name, delivery address, phone number, and order details to prepare and fulfill your order
Customer to Rider: The rider receives your first name, delivery address, phone number, and delivery instructions to complete delivery
Rider to Customer: You can see the rider's first name, photo (if provided), and real-time location during delivery
Vendor to Rider: Vendors share order details and pickup information with riders
Ratings and Reviews: Feedback may be visible to other users on the platform
4.2 Service Providers and Business Partners
We share information with trusted third-party service providers who help us operate our platform:
Payment Processors: Paystack, Flutterwave, Interswitch, and other payment gateways to process transactions
Cloud Service Providers: Amazon Web Services (AWS), Google Cloud, or Microsoft Azure for data storage and hosting
SMS and Email Services: Twilio, SendGrid, or similar providers for sending notifications
Mapping and Navigation: Google Maps API for location services and route optimization
Analytics Providers: Google Analytics, Firebase Analytics for usage insights
Customer Support Tools: Zendesk, Intercom, or similar platforms for managing support tickets
Identity Verification Services: For background checks and identity verification
Marketing and Advertising Partners: Facebook, Google Ads, and other platforms for targeted advertising
Delivery Logistics Partners: Third-party delivery services (if we collaborate with external delivery providers)
All service providers are contractually obligated to protect your data and use it only for the purposes we specify.
4.3 Legal and Regulatory Compliance
We may disclose your information when required by law or to protect our rights:
Legal Obligations: Comply with court orders, subpoenas, legal processes, or regulatory requests
Law Enforcement: Respond to requests from police, security agencies, or government authorities
Rights Protection: Enforce our Terms and Conditions, investigate violations, and protect our legal rights
Safety and Security: Prevent fraud, protect users from harm, and respond to emergencies
Tax Authorities: Provide information required for tax compliance and reporting
Regulatory Bodies: Share information with NAFDAC, health departments, or other regulatory agencies as required
4.4 Business Transfers
If Bring-Am is involved in a merger, acquisition, sale of assets, bankruptcy, or reorganization, your personal information may be transferred to the acquiring entity. We will notify you of any such change and provide options regarding your data.
4.5 With Your Consent
We may share your information with third parties when you explicitly consent, such as:
Participating in joint promotions with partner brands
Connecting your account to third-party apps or services
Sharing your referral link with friends
4.6 Aggregated and Anonymized Data
We may share aggregated, anonymized, or de-identified data that cannot be used to identify you personally. This includes:
Platform usage statistics
Market trends and insights
Research and analytics reports
This data is used for business intelligence, market research, and improving services.
We share your information with third parties only as described below. We do not sell your personal data to third parties for their marketing purposes.
4.1 Within the Bring-Am Ecosystem
Customers, Vendors, and Riders:
Customer to Vendor: When you place an order, the vendor receives your first name, delivery address, phone number, and order details to prepare and fulfill your order
Customer to Rider: The rider receives your first name, delivery address, phone number, and delivery instructions to complete delivery
Rider to Customer: You can see the rider's first name, photo (if provided), and real-time location during delivery
Vendor to Rider: Vendors share order details and pickup information with riders
Ratings and Reviews: Feedback may be visible to other users on the platform
4.2 Service Providers and Business Partners
We share information with trusted third-party service providers who help us operate our platform:
Payment Processors: Paystack, Flutterwave, Interswitch, and other payment gateways to process transactions
Cloud Service Providers: Amazon Web Services (AWS), Google Cloud, or Microsoft Azure for data storage and hosting
SMS and Email Services: Twilio, SendGrid, or similar providers for sending notifications
Mapping and Navigation: Google Maps API for location services and route optimization
Analytics Providers: Google Analytics, Firebase Analytics for usage insights
Customer Support Tools: Zendesk, Intercom, or similar platforms for managing support tickets
Identity Verification Services: For background checks and identity verification
Marketing and Advertising Partners: Facebook, Google Ads, and other platforms for targeted advertising
Delivery Logistics Partners: Third-party delivery services (if we collaborate with external delivery providers)
All service providers are contractually obligated to protect your data and use it only for the purposes we specify.
4.3 Legal and Regulatory Compliance
We may disclose your information when required by law or to protect our rights:
Legal Obligations: Comply with court orders, subpoenas, legal processes, or regulatory requests
Law Enforcement: Respond to requests from police, security agencies, or government authorities
Rights Protection: Enforce our Terms and Conditions, investigate violations, and protect our legal rights
Safety and Security: Prevent fraud, protect users from harm, and respond to emergencies
Tax Authorities: Provide information required for tax compliance and reporting
Regulatory Bodies: Share information with NAFDAC, health departments, or other regulatory agencies as required
4.4 Business Transfers
If Bring-Am is involved in a merger, acquisition, sale of assets, bankruptcy, or reorganization, your personal information may be transferred to the acquiring entity. We will notify you of any such change and provide options regarding your data.
4.5 With Your Consent
We may share your information with third parties when you explicitly consent, such as:
Participating in joint promotions with partner brands
Connecting your account to third-party apps or services
Sharing your referral link with friends
4.6 Aggregated and Anonymized Data
We may share aggregated, anonymized, or de-identified data that cannot be used to identify you personally. This includes:
Platform usage statistics
Market trends and insights
Research and analytics reports
This data is used for business intelligence, market research, and improving services.
5. DATA RETENTION
5. DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
5.1 Retention Periods
Active Accounts:
We retain your data while your account is active and you continue using Bring-Am
Closed Accounts:
Customers: Personal data is retained for 3 years after account closure for legal, tax, and dispute resolution purposes, then deleted or anonymized
Riders: Data retained for 7 years due to tax and employment law requirements, then deleted or anonymized
Vendors: Business and financial data retained for 7 years for accounting and tax compliance, then deleted or anonymized
Transaction Records:
Order history, payment records, and invoices are retained for 7 years for financial, tax, and legal compliance
Communication Records:
Customer support interactions and messages retained for 2 years for quality assurance and dispute resolution
Legal Holds:
If data is subject to legal proceedings, investigations, or regulatory requests, we retain it until the matter is resolved
5.2 Data Deletion
After retention periods expire, we will:
Permanently delete your personal data from our systems
Anonymize data so it can no longer identify you
Retain only aggregated, non-identifiable data for analytics
You can request early deletion of your data (subject to legal obligations) by contacting us.
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
5.1 Retention Periods
Active Accounts:
We retain your data while your account is active and you continue using Bring-Am
Closed Accounts:
Customers: Personal data is retained for 3 years after account closure for legal, tax, and dispute resolution purposes, then deleted or anonymized
Riders: Data retained for 7 years due to tax and employment law requirements, then deleted or anonymized
Vendors: Business and financial data retained for 7 years for accounting and tax compliance, then deleted or anonymized
Transaction Records:
Order history, payment records, and invoices are retained for 7 years for financial, tax, and legal compliance
Communication Records:
Customer support interactions and messages retained for 2 years for quality assurance and dispute resolution
Legal Holds:
If data is subject to legal proceedings, investigations, or regulatory requests, we retain it until the matter is resolved
5.2 Data Deletion
After retention periods expire, we will:
Permanently delete your personal data from our systems
Anonymize data so it can no longer identify you
Retain only aggregated, non-identifiable data for analytics
You can request early deletion of your data (subject to legal obligations) by contacting us.
6. YOUR RIGHTS AND CHOICES
6. YOUR RIGHTS AND CHOICES
You have certain rights regarding your personal information. These rights may vary depending on your location and applicable data protection laws.
6.1 Access and Portability
Right to Access: Request a copy of the personal information we hold about you
Data Portability: Request your data in a structured, commonly used, machine-readable format for transfer to another service
How to Exercise: Contact us at privacy@bring-am.com or use the "Download My Data" feature in your account settings
6.2 Correction and Updates
Right to Correction: Request correction of inaccurate or incomplete personal information
How to Exercise: Update your profile information directly in the app or contact us at privacy@bring-am.com
6.3 Deletion
Right to Deletion: Request deletion of your personal information (subject to legal obligations)
Account Closure: You can delete your account through app settings or by contacting support
Limitations: We may retain certain data for legal, tax, or legitimate business purposes even after deletion requests
How to Exercise: Use the "Delete Account" option in app settings or email privacy@bring-am.com
6.4 Objection and Restriction
Right to Object: Object to processing of your personal data for marketing purposes or based on legitimate interests
Right to Restriction: Request restriction of processing in certain circumstances (e.g., while accuracy is being verified)
How to Exercise: Contact privacy@bring-am.com with your specific concerns
6.5 Opt-Out of Marketing Communications
You can opt-out of promotional communications at any time:
Email: Click "Unsubscribe" in any marketing email
SMS: Reply "STOP" to opt-out of SMS marketing
Push Notifications: Disable in your device or app settings
In-App: Adjust notification preferences in account settings
Note: You will still receive transactional messages (order confirmations, delivery updates) necessary for service delivery.
6.6 Location Data Controls
Customers: Enable or disable location services in your device settings; note that some features require location access
Riders: You must enable location services to receive and complete deliveries; you can disable when offline
6.7 Cookie Controls
Manage cookie preferences through your browser settings
Note that disabling cookies may affect platform functionality
6.8 Withdraw Consent
If processing is based on consent, you can withdraw consent at any time. This does not affect the lawfulness of processing before withdrawal.
6.9 Exercising Your Rights
To exercise any of these rights:
Email: privacy@bring-am.com
In-App: Account Settings > Privacy > Data Rights
Mail: [Insert physical address]
We will respond to your request within 30 days. We may ask for identification to verify your identity before processing requests.
You have certain rights regarding your personal information. These rights may vary depending on your location and applicable data protection laws.
6.1 Access and Portability
Right to Access: Request a copy of the personal information we hold about you
Data Portability: Request your data in a structured, commonly used, machine-readable format for transfer to another service
How to Exercise: Contact us at privacy@bring-am.com or use the "Download My Data" feature in your account settings
6.2 Correction and Updates
Right to Correction: Request correction of inaccurate or incomplete personal information
How to Exercise: Update your profile information directly in the app or contact us at privacy@bring-am.com
6.3 Deletion
Right to Deletion: Request deletion of your personal information (subject to legal obligations)
Account Closure: You can delete your account through app settings or by contacting support
Limitations: We may retain certain data for legal, tax, or legitimate business purposes even after deletion requests
How to Exercise: Use the "Delete Account" option in app settings or email privacy@bring-am.com
6.4 Objection and Restriction
Right to Object: Object to processing of your personal data for marketing purposes or based on legitimate interests
Right to Restriction: Request restriction of processing in certain circumstances (e.g., while accuracy is being verified)
How to Exercise: Contact privacy@bring-am.com with your specific concerns
6.5 Opt-Out of Marketing Communications
You can opt-out of promotional communications at any time:
Email: Click "Unsubscribe" in any marketing email
SMS: Reply "STOP" to opt-out of SMS marketing
Push Notifications: Disable in your device or app settings
In-App: Adjust notification preferences in account settings
Note: You will still receive transactional messages (order confirmations, delivery updates) necessary for service delivery.
6.6 Location Data Controls
Customers: Enable or disable location services in your device settings; note that some features require location access
Riders: You must enable location services to receive and complete deliveries; you can disable when offline
6.7 Cookie Controls
Manage cookie preferences through your browser settings
Note that disabling cookies may affect platform functionality
6.8 Withdraw Consent
If processing is based on consent, you can withdraw consent at any time. This does not affect the lawfulness of processing before withdrawal.
6.9 Exercising Your Rights
To exercise any of these rights:
Email: privacy@bring-am.com
In-App: Account Settings > Privacy > Data Rights
Mail: [Insert physical address]
We will respond to your request within 30 days. We may ask for identification to verify your identity before processing requests.
7. DATA SECURITY
7. ACCOUNT PERFORMANCE AND
CONSEQUENCES
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it.
7.1 Security Measures
Encryption: Data transmitted between your device and our servers is encrypted using SSL/TLS protocols
Secure Storage: Personal data is stored on secure servers with encryption at rest
Access Controls: Limited access to personal data on a need-to-know basis with role-based permissions
Authentication: Strong password requirements, secure login processes, and optional two-factor authentication
Firewalls and Intrusion Detection: Network security measures to prevent unauthorized access
Regular Security Audits: Periodic security assessments and vulnerability testing
Employee Training: Staff trained on data protection and security best practices
Vendor Security: Third-party service providers must meet our security standards
7.2 Payment Security
PCI DSS Compliance: Payment processing complies with Payment Card Industry Data Security Standards
No Card Storage: We do not store complete credit card numbers; payment data is tokenized and processed by certified payment gateways
Secure Transactions: All payment transactions are encrypted and monitored for fraud
7.3 Your Responsibility
You also play a role in protecting your information:
Strong Passwords: Use strong, unique passwords and change them regularly
Account Security: Do not share your login credentials with others
Device Security: Secure your device with passwords, PINs, or biometric locks
Logout: Log out after using Bring-Am on shared or public devices
Report Suspicious Activity: Immediately report unauthorized access or suspicious activity to support@bring-am.com
7.4 Data Breach Response
In the unlikely event of a data breach that affects your personal information:
We will investigate promptly
Notify affected users within 72 hours (where legally required)
Inform relevant authorities as required by law
Take steps to mitigate harm and prevent future incidents
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it.
7.1 Security Measures
Encryption: Data transmitted between your device and our servers is encrypted using SSL/TLS protocols
Secure Storage: Personal data is stored on secure servers with encryption at rest
Access Controls: Limited access to personal data on a need-to-know basis with role-based permissions
Authentication: Strong password requirements, secure login processes, and optional two-factor authentication
Firewalls and Intrusion Detection: Network security measures to prevent unauthorized access
Regular Security Audits: Periodic security assessments and vulnerability testing
Employee Training: Staff trained on data protection and security best practices
Vendor Security: Third-party service providers must meet our security standards
7.2 Payment Security
PCI DSS Compliance: Payment processing complies with Payment Card Industry Data Security Standards
No Card Storage: We do not store complete credit card numbers; payment data is tokenized and processed by certified payment gateways
Secure Transactions: All payment transactions are encrypted and monitored for fraud
7.3 Your Responsibility
You also play a role in protecting your information:
Strong Passwords: Use strong, unique passwords and change them regularly
Account Security: Do not share your login credentials with others
Device Security: Secure your device with passwords, PINs, or biometric locks
Logout: Log out after using Bring-Am on shared or public devices
Report Suspicious Activity: Immediately report unauthorized access or suspicious activity to support@bring-am.com
7.4 Data Breach Response
In the unlikely event of a data breach that affects your personal information:
We will investigate promptly
Notify affected users within 72 hours (where legally required)
Inform relevant authorities as required by law
Take steps to mitigate harm and prevent future incidents
8. CHILDREN'S PRIVACY
8. CHILDREN'S PRIVACY
Bring-Am is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children.
Age Restriction: You must be at least 18 years old to create an account
Parental Supervision: If you are under 18, you may use Bring-Am only with the involvement and consent of a parent or guardian
Discovery of Child Data: If we discover that we have collected information from a child under 18 without proper consent, we will delete it promptly
Reporting: If you believe a child has provided personal information to us, please contact privacy@bring-am.com
Bring-Am is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children.
Age Restriction: You must be at least 18 years old to create an account
Parental Supervision: If you are under 18, you may use Bring-Am only with the involvement and consent of a parent or guardian
Discovery of Child Data: If we discover that we have collected information from a child under 18 without proper consent, we will delete it promptly
Reporting: If you believe a child has provided personal information to us, please contact privacy@bring-am.com
9. INTERNATIONAL DATA TRANSFERS
9. INTERNATIONAL DATA TRANSFERS
Bring-Am primarily operates in Nigeria, and your data is stored on servers located in Nigeria or within the African region. However, some of our service providers may be located outside Nigeria.
9.1 Cross-Border Transfers
If your data is transferred outside Nigeria:
We ensure adequate safeguards are in place (standard contractual clauses, adequacy decisions, or other legally approved mechanisms)
We require third-party service providers to comply with data protection standards
Data is protected according to this Privacy Policy regardless of location
9.2 Legal Basis for Transfers
Transfers are necessary for:
Fulfilling our contract with you (processing orders, payments)
Operating our platform and providing services
Complying with legal obligations
Bring-Am primarily operates in Nigeria, and your data is stored on servers located in Nigeria or within the African region. However, some of our service providers may be located outside Nigeria.
9.1 Cross-Border Transfers
If your data is transferred outside Nigeria:
We ensure adequate safeguards are in place (standard contractual clauses, adequacy decisions, or other legally approved mechanisms)
We require third-party service providers to comply with data protection standards
Data is protected according to this Privacy Policy regardless of location
9.2 Legal Basis for Transfers
Transfers are necessary for:
Fulfilling our contract with you (processing orders, payments)
Operating our platform and providing services
Complying with legal obligations
10. THIRD-PARTY LINKS AND SERVICES
10. THIRD-PARTY LINKS AND SERVICES
The Bring-Am platform may contain links to third-party websites, services, or advertisements. This Privacy Policy does not cover third-party practices.
10.1 Third-Party Websites
We are not responsible for the privacy practices of external websites
Review the privacy policies of any third-party sites you visit
We do not endorse or control third-party content
10.2 Social Media
If you interact with Bring-Am through social media:
Your interactions may be governed by the privacy policies of those platforms
Information shared on social media may become public
Be cautious about what you share
10.3 Third-Party Services
If you connect third-party services (e.g., Google, Facebook login):
Review their privacy policies and terms
You can revoke access through your account settings
The Bring-Am platform may contain links to third-party websites, services, or advertisements. This Privacy Policy does not cover third-party practices.
10.1 Third-Party Websites
We are not responsible for the privacy practices of external websites
Review the privacy policies of any third-party sites you visit
We do not endorse or control third-party content
10.2 Social Media
If you interact with Bring-Am through social media:
Your interactions may be governed by the privacy policies of those platforms
Information shared on social media may become public
Be cautious about what you share
10.3 Third-Party Services
If you connect third-party services (e.g., Google, Facebook login):
Review their privacy policies and terms
You can revoke access through your account settings
11. AUTOMATED DECISION-MAKING AND PROFILING
11. AUTOMATED DECISION-MAKING AND PROFILING
We may use automated systems to make decisions that affect you. Here's what you should know:
11.1 How We Use Automation
Fraud Detection: Automated systems analyze transactions to identify potentially fraudulent activity
Rider Assignment: Algorithms assign delivery requests to riders based on location, availability, and performance
Personalized Recommendations: Machine learning suggests restaurants and dishes based on your preferences
Pricing: Dynamic pricing during peak hours is determined by automated systems
Account Flagging: Automated systems may flag accounts for unusual activity or violations
11.2 Your Rights
If you are subject to automated decision-making that significantly affects you:
You have the right to request human review
You can contest the decision
We will provide explanation of the logic involved
Contact privacy@bring-am.com to exercise these rights.
We may use automated systems to make decisions that affect you. Here's what you should know:
11.1 How We Use Automation
Fraud Detection: Automated systems analyze transactions to identify potentially fraudulent activity
Rider Assignment: Algorithms assign delivery requests to riders based on location, availability, and performance
Personalized Recommendations: Machine learning suggests restaurants and dishes based on your preferences
Pricing: Dynamic pricing during peak hours is determined by automated systems
Account Flagging: Automated systems may flag accounts for unusual activity or violations
11.2 Your Rights
If you are subject to automated decision-making that significantly affects you:
You have the right to request human review
You can contest the decision
We will provide explanation of the logic involved
Contact privacy@bring-am.com to exercise these rights.
12. CHANGES TO THIS PRIVACY POLICY
12. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
12.1 Notification of Changes
Significant Changes: We will notify you via email, in-app notification, or prominent notice on our platform at least 14 days before changes take effect
Minor Changes: May be implemented immediately with updates posted on our website
Last Updated Date: Always displayed at the top of this policy
12.2 Review Regularly
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
12.3 Continued Use
Your continued use of Bring-Am after changes become effective constitutes acceptance of the updated Privacy Policy. If you do not agree, you should stop using our services and may close your account.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
12.1 Notification of Changes
Significant Changes: We will notify you via email, in-app notification, or prominent notice on our platform at least 14 days before changes take effect
Minor Changes: May be implemented immediately with updates posted on our website
Last Updated Date: Always displayed at the top of this policy
12.2 Review Regularly
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
12.3 Continued Use
Your continued use of Bring-Am after changes become effective constitutes acceptance of the updated Privacy Policy. If you do not agree, you should stop using our services and may close your account.
13. LEGAL BASIS FOR PROCESSING (FOR NIGERIAN AND INTERNATIONAL USERS)
13. LEGAL BASIS FOR PROCESSING (FOR NIGERIAN AND INTERNATIONAL USERS)
We process your personal information based on the following legal grounds:
13.1 Contractual Necessity
Processing is necessary to:
Provide our services and fulfill orders
Create and manage your account
Process payments
Deliver customer support
13.2 Consent
We process certain data based on your explicit consent:
Marketing communications
Location data (for customers)
Optional profile information
Cookies and tracking technologies
You can withdraw consent at any time.
13.3 Legitimate Interests
We process data when necessary for our legitimate business interests:
Fraud prevention and security
Platform improvement and optimization
Business analytics and research
Direct marketing to existing customers
Network and information security
We balance our interests against your rights and will not process data where your rights override our interests.
13.4 Legal Obligations
We process data to comply with:
Nigerian tax laws
Financial regulations
Court orders and legal processes
Health and safety regulations
Employment laws (for riders and employees)
We process your personal information based on the following legal grounds:
13.1 Contractual Necessity
Processing is necessary to:
Provide our services and fulfill orders
Create and manage your account
Process payments
Deliver customer support
13.2 Consent
We process certain data based on your explicit consent:
Marketing communications
Location data (for customers)
Optional profile information
Cookies and tracking technologies
You can withdraw consent at any time.
13.3 Legitimate Interests
We process data when necessary for our legitimate business interests:
Fraud prevention and security
Platform improvement and optimization
Business analytics and research
Direct marketing to existing customers
Network and information security
We balance our interests against your rights and will not process data where your rights override our interests.
13.4 Legal Obligations
We process data to comply with:
Nigerian tax laws
Financial regulations
Court orders and legal processes
Health and safety regulations
Employment laws (for riders and employees)
14. SPECIFIC PROVISIONS FOR NIGERIAN USERS
14. SPECIFIC PROVISIONS FOR NIGERIAN USERS
As a Nigerian company operating primarily in Nigeria, we comply with Nigerian data protection laws, including the Nigeria Data Protection Regulation (NDPR) 2019.
14.1 Data Protection Rights Under NDPR
You have the right to:
Request information about how your data is processed
Access your personal data
Correct inaccurate data
Object to data processing
Request data deletion (subject to legal obligations)
Lodge a complaint with the National Information Technology Development Agency (NITDA)
14.2 Data Protection Officer
We have appointed a Data Protection Officer (DPO) who can be reached at:
Data Protection Officer
Email: dpo@bring-am.com
Phone: [Insert phone number]
Address: [Insert physical address]
14.3 NITDA Compliance
We comply with NDPR requirements including:
Conducting Data Protection Impact Assessments (DPIAs)
Maintaining data processing records
Implementing appropriate security measures
Reporting data breaches to NITDA and affected individuals
14.4 Filing Complaints
If you believe your data protection rights have been violated, you may:
Contact our Data Protection Officer at dpo@bring-am.com
File a complaint with NITDA at complaints@nitda.gov.ng or through their website
As a Nigerian company operating primarily in Nigeria, we comply with Nigerian data protection laws, including the Nigeria Data Protection Regulation (NDPR) 2019.
14.1 Data Protection Rights Under NDPR
You have the right to:
Request information about how your data is processed
Access your personal data
Correct inaccurate data
Object to data processing
Request data deletion (subject to legal obligations)
Lodge a complaint with the National Information Technology Development Agency (NITDA)
14.2 Data Protection Officer
We have appointed a Data Protection Officer (DPO) who can be reached at:
Data Protection Officer
Email: dpo@bring-am.com
Phone: [Insert phone number]
Address: [Insert physical address]
14.3 NITDA Compliance
We comply with NDPR requirements including:
Conducting Data Protection Impact Assessments (DPIAs)
Maintaining data processing records
Implementing appropriate security measures
Reporting data breaches to NITDA and affected individuals
14.4 Filing Complaints
If you believe your data protection rights have been violated, you may:
Contact our Data Protection Officer at dpo@bring-am.com
File a complaint with NITDA at complaints@nitda.gov.ng or through their website
15. CONTACT US
15. CONTACT US
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
15.1 Privacy Inquiries
Email: privacy@bring-am.com
Phone: [Insert phone number]
Mail: [Insert physical address]
15.2 Data Protection Officer
Email: dpo@bring-am.com
Phone: [Insert phone number]
15.3 General Support
Customer Support: support@bring-am.com
Rider Support: rider-support@bring-am.com
Vendor Support: vendor-support@bring-am.com
15.4 Response Time
We aim to respond to all privacy inquiries within 30 days. For urgent matters, please clearly mark your communication as "URGENT PRIVACY MATTER."
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
15.1 Privacy Inquiries
Email: privacy@bring-am.com
Phone: [Insert phone number]
Mail: [Insert physical address]
15.2 Data Protection Officer
Email: dpo@bring-am.com
Phone: [Insert phone number]
15.3 General Support
Customer Support: support@bring-am.com
Rider Support: rider-support@bring-am.com
Vendor Support: vendor-support@bring-am.com
15.4 Response Time
We aim to respond to all privacy inquiries within 30 days. For urgent matters, please clearly mark your communication as "URGENT PRIVACY MATTER."
16. SPECIFIC USER TYPE INFORMATION
16. SPECIFIC USER TYPE INFORMATION
16.1 For Customers
Data We Collect:
Account and contact information
Delivery addresses and preferences
Order history and payment information
Location data (when enabled)
Reviews and ratings
How We Use It:
Process and deliver orders
Provide personalized recommendations
Send order updates and promotions
Improve customer experience
Your Controls:
Update profile and preferences in app settings
Manage communication preferences
Delete order history
Close account and request data deletion
16.2 For Riders
Data We Collect:
Personal identification and contact information
Vehicle and driver's license information
Real-time location while online
Delivery performance and ratings
Financial information for payments
How We Use It:
Assign delivery requests
Process payments
Monitor performance and safety
Verify identity and eligibility
Provide rider support
Your Controls:
Update profile and bank details
Control when you're online/offline
View earnings and performance data
Request data access or deletion
Important: As an independent contractor, you control when location tracking is active by going online/offline in the app.
16.3 For Vendors
Data We Collect:
Business registration and contact information
Menu, pricing, and operational data
Financial information for payments
Order fulfillment and performance data
Customer reviews and ratings
How We Use It:
List your restaurant on the platform
Process orders and payments
Monitor food quality and service
Marketing and promotion
Compliance verification
Your Controls:
Update menu and operating hours
Manage business profile
View earnings and analytics
Respond to reviews
Request data access or deletion
16.1 For Customers
Data We Collect:
Account and contact information
Delivery addresses and preferences
Order history and payment information
Location data (when enabled)
Reviews and ratings
How We Use It:
Process and deliver orders
Provide personalized recommendations
Send order updates and promotions
Improve customer experience
Your Controls:
Update profile and preferences in app settings
Manage communication preferences
Delete order history
Close account and request data deletion
16.2 For Riders
Data We Collect:
Personal identification and contact information
Vehicle and driver's license information
Real-time location while online
Delivery performance and ratings
Financial information for payments
How We Use It:
Assign delivery requests
Process payments
Monitor performance and safety
Verify identity and eligibility
Provide rider support
Your Controls:
Update profile and bank details
Control when you're online/offline
View earnings and performance data
Request data access or deletion
Important: As an independent contractor, you control when location tracking is active by going online/offline in the app.
16.3 For Vendors
Data We Collect:
Business registration and contact information
Menu, pricing, and operational data
Financial information for payments
Order fulfillment and performance data
Customer reviews and ratings
How We Use It:
List your restaurant on the platform
Process orders and payments
Monitor food quality and service
Marketing and promotion
Compliance verification
Your Controls:
Update menu and operating hours
Manage business profile
View earnings and analytics
Respond to reviews
Request data access or deletion