Download App
Download App
Download App
RIDER TERMS AND CONDITIONS
RIDER TERMS AND CONDITIONS
Welcome to the Bring-Am Rider Partner Program! These Terms and Conditions govern your relationship with Bring-Am as an independent delivery partner. Please read carefully before accepting delivery requests.
Welcome to the Bring-Am Rider Partner Program! These Terms and Conditions govern your relationship with Bring-Am as an independent delivery partner. Please read carefully before accepting delivery requests.
Last Updated: October 29, 2025
Last Updated: October 29, 2025
1. INTRODUCTION AND ACCEPTANCE
1. INTRODUCTION AND ACCEPTANCE
1.1 About the Bring-Am Platform
Bring-Am operates a technology platform that connects customers who want to order food with restaurants and independent delivery riders who fulfil those orders. Bring-Am provides the technology, not the delivery service.
1.2 Agreement to Terms
By registering as a Bring-Am rider, completing the onboarding process, or accepting your first delivery request, you agree to be bound by these Terms and Conditions and our Privacy Policy.
1.3 Independent Contractor Relationship
IMPORTANT: You are an independent contractor, not an employee of Bring-Am.
This means:
You are self-employed and operate your own business
You are not entitled to employee benefits (health insurance, pension, paid leave)
You are responsible for your own taxes and business expenses
You have the freedom to accept or decline delivery requests
You control your working hours and schedule
You can work with other delivery platforms
No employment, partnership, or joint venture relationship exists
1.4 Eligibility
To become a Bring-Am rider, you must:
Be at least 18 years old
Be a Nigerian citizen or have legal authorization to work in Nigeria
Possess a valid means of identification
Own or have legal access to a vehicle (motorcycle, bicycle, or car)
Hold a valid driver's license (if using a motorized vehicle)
Have a smartphone capable of running the Bring-Am rider app
Maintain a bank account for receiving payments
1.1 About the Bring-Am Platform
Bring-Am operates a technology platform that connects customers who want to order food with restaurants and independent delivery riders who fulfil those orders. Bring-Am provides the technology, not the delivery service.
1.2 Agreement to Terms
By registering as a Bring-Am rider, completing the onboarding process, or accepting your first delivery request, you agree to be bound by these Terms and Conditions and our Privacy Policy.
1.3 Independent Contractor Relationship
IMPORTANT: You are an independent contractor, not an employee of Bring-Am.
This means:
You are self-employed and operate your own business
You are not entitled to employee benefits (health insurance, pension, paid leave)
You are responsible for your own taxes and business expenses
You have the freedom to accept or decline delivery requests
You control your working hours and schedule
You can work with other delivery platforms
No employment, partnership, or joint venture relationship exists
1.4 Eligibility
To become a Bring-Am rider, you must:
Be at least 18 years old
Be a Nigerian citizen or have legal authorization to work in Nigeria
Possess a valid means of identification
Own or have legal access to a vehicle (motorcycle, bicycle, or car)
Hold a valid driver's license (if using a motorized vehicle)
Have a smartphone capable of running the Bring-Am rider app
Maintain a bank account for receiving payments
2. REGISTRATION AND ONBOARDING
2. REGISTRATION AND ONBOARDING
2.1 Required Documentation
To register as a rider, you must provide:
Personal Information:
Full legal name (as on ID)
Date of birth
Residential address
Phone number
Email address
Bank account details (account number, bank name, account name)
Identification Documents:
National ID, Driver's License, International Passport, or Voter's Card
Passport photograph
Vehicle Documentation (if applicable):
Driver's license (for motorcycle/car riders)
Vehicle registration papers
Proof of vehicle insurance
Roadworthiness certificate (if required)
Additional Requirements:
Guarantor information (name, address, phone number)
Emergency contact details
2.2 Document Verification
All documents will be verified by Bring-Am
You must provide clear, legible copies or photos
Documents must be current and valid
False or fraudulent documents will result in immediate disqualification
2.3 Background Check
Bring-Am may conduct background checks including:
Identity verification
Criminal record check (if applicable)
Driving record check (for motorized vehicles)
Reference checks
2.4 Onboarding Process
Submit your application and documents online
Attend an orientation session (online or in-person)
Complete training on the rider app and delivery procedures
Receive your rider kit (delivery bag, branded clothing if applicable)
Account activation (typically 3-7 business days)
2.5 Rider Kit
You may receive:
Insulated delivery bag
Branded t-shirt or jacket (optional)
Rider identification card
These items remain the property of Bring-Am and must be returned if you stop riding.
2.6 Updates to Information
You must immediately notify Bring-Am of any changes to:
Contact information
Bank account details
Vehicle information
License or insurance expiration
Failure to update information may delay payments or result in account suspension.
2.1 Required Documentation
To register as a rider, you must provide:
Personal Information:
Full legal name (as on ID)
Date of birth
Residential address
Phone number
Email address
Bank account details (account number, bank name, account name)
Identification Documents:
National ID, Driver's License, International Passport, or Voter's Card
Passport photograph
Vehicle Documentation (if applicable):
Driver's license (for motorcycle/car riders)
Vehicle registration papers
Proof of vehicle insurance
Roadworthiness certificate (if required)
Additional Requirements:
Guarantor information (name, address, phone number)
Emergency contact details
2.2 Document Verification
All documents will be verified by Bring-Am
You must provide clear, legible copies or photos
Documents must be current and valid
False or fraudulent documents will result in immediate disqualification
2.3 Background Check
Bring-Am may conduct background checks including:
Identity verification
Criminal record check (if applicable)
Driving record check (for motorized vehicles)
Reference checks
2.4 Onboarding Process
Submit your application and documents online
Attend an orientation session (online or in-person)
Complete training on the rider app and delivery procedures
Receive your rider kit (delivery bag, branded clothing if applicable)
Account activation (typically 3-7 business days)
2.5 Rider Kit
You may receive:
Insulated delivery bag
Branded t-shirt or jacket (optional)
Rider identification card
These items remain the property of Bring-Am and must be returned if you stop riding.
2.6 Updates to Information
You must immediately notify Bring-Am of any changes to:
Contact information
Bank account details
Vehicle information
License or insurance expiration
Failure to update information may delay payments or result in account suspension.
3. USING THE RIDER APP
3. USING THE RIDER APP
3.1 Going Online
Open the Bring-Am rider app
Toggle your status to "Available" to start receiving delivery requests
Ensure you have a reliable internet connection and GPS enabled
You can go offline at any time
3.2 Receiving Delivery Requests
When a delivery request comes in, you'll see:
Restaurant name and location
Customer delivery location
Estimated distance
Estimated earnings for the delivery
Pickup and delivery addresses
3.3 Accepting Requests
You have a limited time to accept requests (typically 15-30 seconds)
You may accept or decline requests at your discretion
However, maintaining a reasonable acceptance rate improves your access to deliveries
3.4 Declining Requests
You may decline requests for valid reasons:
The delivery location is too far
You're not familiar with the area
Weather conditions are unsafe
You need to take a break
Important: Excessive declines may affect your priority for receiving future requests.
3.5 Navigating to Pickup
Use the in-app navigation or your preferred navigation app
Head to the restaurant promptly
Update your status when you arrive at the restaurant
3.6 Order Pickup
Announce yourself to restaurant staff
Provide the order number or customer name
Verify the order contents if possible (check items against receipt)
Ensure food is properly packaged and secured
Confirm pickup in the app
3.7 Delivery Process
Navigate to the customer's location using the address provided
Handle the order with care to prevent spillage or damage
Contact the customer if you have trouble finding the location
Follow any special delivery instructions
Be professional and courteous upon arrival
3.8 Completing Delivery
Hand the order to the customer or place at the door for contactless delivery
Confirm delivery in the app
Collect payment if it's a cash-on-delivery order
Take a photo of delivery (if required by app for contactless delivery)
3.9 Multiple Deliveries (Batching)
You may be assigned multiple orders from the same restaurant or nearby restaurants
Follow the app's suggested delivery sequence
Each delivery will be compensated separately
3.1 Going Online
Open the Bring-Am rider app
Toggle your status to "Available" to start receiving delivery requests
Ensure you have a reliable internet connection and GPS enabled
You can go offline at any time
3.2 Receiving Delivery Requests
When a delivery request comes in, you'll see:
Restaurant name and location
Customer delivery location
Estimated distance
Estimated earnings for the delivery
Pickup and delivery addresses
3.3 Accepting Requests
You have a limited time to accept requests (typically 15-30 seconds)
You may accept or decline requests at your discretion
However, maintaining a reasonable acceptance rate improves your access to deliveries
3.4 Declining Requests
You may decline requests for valid reasons:
The delivery location is too far
You're not familiar with the area
Weather conditions are unsafe
You need to take a break
Important: Excessive declines may affect your priority for receiving future requests.
3.5 Navigating to Pickup
Use the in-app navigation or your preferred navigation app
Head to the restaurant promptly
Update your status when you arrive at the restaurant
3.6 Order Pickup
Announce yourself to restaurant staff
Provide the order number or customer name
Verify the order contents if possible (check items against receipt)
Ensure food is properly packaged and secured
Confirm pickup in the app
3.7 Delivery Process
Navigate to the customer's location using the address provided
Handle the order with care to prevent spillage or damage
Contact the customer if you have trouble finding the location
Follow any special delivery instructions
Be professional and courteous upon arrival
3.8 Completing Delivery
Hand the order to the customer or place at the door for contactless delivery
Confirm delivery in the app
Collect payment if it's a cash-on-delivery order
Take a photo of delivery (if required by app for contactless delivery)
3.9 Multiple Deliveries (Batching)
You may be assigned multiple orders from the same restaurant or nearby restaurants
Follow the app's suggested delivery sequence
Each delivery will be compensated separately
4. RIDER REQUIREMENTS AND STANDARDS
4. RIDER REQUIREMENTS AND STANDARDS
4.1 Vehicle Requirements
Motorcycles:
Must be in good working condition
Valid registration and insurance
Must comply with local traffic regulations
Regular maintenance is your responsibility
Bicycles:
Must be safe and roadworthy
Functioning brakes and lights (for evening deliveries)
No insurance required but recommended
Cars:
Valid registration, insurance, and driver's license
Must be clean and presentable
Functioning air conditioning (for food safety)
4.2 Personal Presentation
Maintain a clean, neat appearance
Wear the provided branded clothing (if applicable)
Practice good personal hygiene
Present your rider ID if requested by customers or restaurants
4.3 Professional Conduct
You must:
Be polite and respectful to customers, restaurant staff, and Bring-Am support
Communicate clearly and professionally
Follow traffic laws and safety regulations
Handle all orders with care
Respond to messages and calls promptly
Maintain the confidentiality of customer information
You must not:
Engage in rude, aggressive, or threatening behavior
Discriminate against customers or restaurants based on race, religion, gender, or any protected characteristic
Make unwanted sexual advances or inappropriate comments
Use offensive language
Smoke while handling deliveries
Appear intoxicated or under the influence of drugs or alcohol
4.4 Food Safety
Keep food at appropriate temperatures using insulated bags
Separate hot and cold items when possible
Ensure packaging remains sealed and intact
Never open, tamper with, or consume customer orders
If an order is damaged during delivery, contact support immediately
4.5 Safety Requirements
Always wear a helmet (if using motorcycle or bicycle)
Obey all traffic laws and speed limits
Do not use your phone while driving (pull over to check the app)
Avoid riding in dangerous weather unless absolutely safe
You have the right to refuse deliveries in unsafe conditions
4.6 Equipment Maintenance
You are responsible for:
Keeping your vehicle in good working condition
Ensuring your phone is charged and functional
Maintaining the delivery bag in clean condition
Replacing damaged equipment
4.1 Vehicle Requirements
Motorcycles:
Must be in good working condition
Valid registration and insurance
Must comply with local traffic regulations
Regular maintenance is your responsibility
Bicycles:
Must be safe and roadworthy
Functioning brakes and lights (for evening deliveries)
No insurance required but recommended
Cars:
Valid registration, insurance, and driver's license
Must be clean and presentable
Functioning air conditioning (for food safety)
4.2 Personal Presentation
Maintain a clean, neat appearance
Wear the provided branded clothing (if applicable)
Practice good personal hygiene
Present your rider ID if requested by customers or restaurants
4.3 Professional Conduct
You must:
Be polite and respectful to customers, restaurant staff, and Bring-Am support
Communicate clearly and professionally
Follow traffic laws and safety regulations
Handle all orders with care
Respond to messages and calls promptly
Maintain the confidentiality of customer information
You must not:
Engage in rude, aggressive, or threatening behavior
Discriminate against customers or restaurants based on race, religion, gender, or any protected characteristic
Make unwanted sexual advances or inappropriate comments
Use offensive language
Smoke while handling deliveries
Appear intoxicated or under the influence of drugs or alcohol
4.4 Food Safety
Keep food at appropriate temperatures using insulated bags
Separate hot and cold items when possible
Ensure packaging remains sealed and intact
Never open, tamper with, or consume customer orders
If an order is damaged during delivery, contact support immediately
4.5 Safety Requirements
Always wear a helmet (if using motorcycle or bicycle)
Obey all traffic laws and speed limits
Do not use your phone while driving (pull over to check the app)
Avoid riding in dangerous weather unless absolutely safe
You have the right to refuse deliveries in unsafe conditions
4.6 Equipment Maintenance
You are responsible for:
Keeping your vehicle in good working condition
Ensuring your phone is charged and functional
Maintaining the delivery bag in clean condition
Replacing damaged equipment
4.1 Vehicle Requirements
Motorcycles:
Must be in good working condition
Valid registration and insurance
Must comply with local traffic regulations
Regular maintenance is your responsibility
Bicycles:
Must be safe and roadworthy
Functioning brakes and lights (for evening deliveries)
No insurance required but recommended
Cars:
Valid registration, insurance, and driver's license
Must be clean and presentable
Functioning air conditioning (for food safety)
4.2 Personal Presentation
Maintain a clean, neat appearance
Wear the provided branded clothing (if applicable)
Practice good personal hygiene
Present your rider ID if requested by customers or restaurants
4.3 Professional Conduct
You must:
Be polite and respectful to customers, restaurant staff, and Bring-Am support
Communicate clearly and professionally
Follow traffic laws and safety regulations
Handle all orders with care
Respond to messages and calls promptly
Maintain the confidentiality of customer information
You must not:
Engage in rude, aggressive, or threatening behavior
Discriminate against customers or restaurants based on race, religion, gender, or any protected characteristic
Make unwanted sexual advances or inappropriate comments
Use offensive language
Smoke while handling deliveries
Appear intoxicated or under the influence of drugs or alcohol
4.4 Food Safety
Keep food at appropriate temperatures using insulated bags
Separate hot and cold items when possible
Ensure packaging remains sealed and intact
Never open, tamper with, or consume customer orders
If an order is damaged during delivery, contact support immediately
4.5 Safety Requirements
Always wear a helmet (if using motorcycle or bicycle)
Obey all traffic laws and speed limits
Do not use your phone while driving (pull over to check the app)
Avoid riding in dangerous weather unless absolutely safe
You have the right to refuse deliveries in unsafe conditions
4.6 Equipment Maintenance
You are responsible for:
Keeping your vehicle in good working condition
Ensuring your phone is charged and functional
Maintaining the delivery bag in clean condition
Replacing damaged equipment
5. EARNINGS AND PAYMENT
5. EARNINGS AND PAYMENT
5.1 How You Earn
Your earnings come from:
Base Delivery Fee:
Calculated based on distance between restaurant and customer
May vary by time of day and demand
Peak Hour Bonuses:
Extra earnings during high-demand periods (lunch, dinner, weekends)
Distance Supplements:
Additional payment for longer deliveries
Customer Tips:
100% of tips go to you
Tips are visible after delivery completion
Incentives and Bonuses:
Weekly or monthly performance bonuses
Completion bonuses (e.g., complete 50 deliveries, earn ₦5,000 bonus)
New rider bonuses
5.2 Fee Structure
The current fee structure is:
Base fee: ₦[X] per delivery
Per kilometer: ₦[X] per km
Minimum delivery fee: ₦[X]
Peak hour multiplier: Up to [X]x during busy periods
Bring-Am reserves the right to adjust the fee structure with 7 days' notice.
5.3 Viewing Your Earnings
Real-time earnings are visible in the rider app
View daily, weekly, and monthly summaries
Download detailed earnings reports
Track tips separately
5.4 Payment Schedule
Payments are processed weekly every [Day of week]
Earnings from Monday-Sunday are paid the following [Day]
Payments are sent via bank transfer to your registered account
Bank transfer typically arrives within 24 hours
5.5 Minimum Payout
Minimum weekly earnings of ₦[X] required for payout
If below minimum, earnings roll over to the next week
5.6 Payment Deductions
Bring-Am may deduct from your earnings:
Service fees (if applicable)
Outstanding debts or penalties
Refunds for undelivered cash-on-delivery orders
Damaged equipment replacement costs
Chargebacks for fraudulent activities
5.7 Cash-on-Delivery Orders
Collect exact cash amount from customers
Remit all collected cash to Bring-Am according to the schedule (typically weekly)
Failure to remit cash may result in account suspension and legal action
Cash owed is deducted from your weekly earnings payout
5.8 Payment Disputes
If you believe there's an error in your payment:
Contact rider support within 7 days of the disputed payment
Provide delivery IDs and details of the discrepancy
We will investigate and respond within 5 business days
Adjustments will be made in the next payment cycle if the dispute is valid
5.1 How You Earn
Your earnings come from:
Base Delivery Fee:
Calculated based on distance between restaurant and customer
May vary by time of day and demand
Peak Hour Bonuses:
Extra earnings during high-demand periods (lunch, dinner, weekends)
Distance Supplements:
Additional payment for longer deliveries
Customer Tips:
100% of tips go to you
Tips are visible after delivery completion
Incentives and Bonuses:
Weekly or monthly performance bonuses
Completion bonuses (e.g., complete 50 deliveries, earn ₦5,000 bonus)
New rider bonuses
5.2 Fee Structure
The current fee structure is:
Base fee: ₦[X] per delivery
Per kilometer: ₦[X] per km
Minimum delivery fee: ₦[X]
Peak hour multiplier: Up to [X]x during busy periods
Bring-Am reserves the right to adjust the fee structure with 7 days' notice.
5.3 Viewing Your Earnings
Real-time earnings are visible in the rider app
View daily, weekly, and monthly summaries
Download detailed earnings reports
Track tips separately
5.4 Payment Schedule
Payments are processed weekly every [Day of week]
Earnings from Monday-Sunday are paid the following [Day]
Payments are sent via bank transfer to your registered account
Bank transfer typically arrives within 24 hours
5.5 Minimum Payout
Minimum weekly earnings of ₦[X] required for payout
If below minimum, earnings roll over to the next week
5.6 Payment Deductions
Bring-Am may deduct from your earnings:
Service fees (if applicable)
Outstanding debts or penalties
Refunds for undelivered cash-on-delivery orders
Damaged equipment replacement costs
Chargebacks for fraudulent activities
5.7 Cash-on-Delivery Orders
Collect exact cash amount from customers
Remit all collected cash to Bring-Am according to the schedule (typically weekly)
Failure to remit cash may result in account suspension and legal action
Cash owed is deducted from your weekly earnings payout
5.8 Payment Disputes
If you believe there's an error in your payment:
Contact rider support within 7 days of the disputed payment
Provide delivery IDs and details of the discrepancy
We will investigate and respond within 5 business days
Adjustments will be made in the next payment cycle if the dispute is valid
5.1 How You Earn
Your earnings come from:
Base Delivery Fee:
Calculated based on distance between restaurant and customer
May vary by time of day and demand
Peak Hour Bonuses:
Extra earnings during high-demand periods (lunch, dinner, weekends)
Distance Supplements:
Additional payment for longer deliveries
Customer Tips:
100% of tips go to you
Tips are visible after delivery completion
Incentives and Bonuses:
Weekly or monthly performance bonuses
Completion bonuses (e.g., complete 50 deliveries, earn ₦5,000 bonus)
New rider bonuses
5.2 Fee Structure
The current fee structure is:
Base fee: ₦[X] per delivery
Per kilometer: ₦[X] per km
Minimum delivery fee: ₦[X]
Peak hour multiplier: Up to [X]x during busy periods
Bring-Am reserves the right to adjust the fee structure with 7 days' notice.
5.3 Viewing Your Earnings
Real-time earnings are visible in the rider app
View daily, weekly, and monthly summaries
Download detailed earnings reports
Track tips separately
5.4 Payment Schedule
Payments are processed weekly every [Day of week]
Earnings from Monday-Sunday are paid the following [Day]
Payments are sent via bank transfer to your registered account
Bank transfer typically arrives within 24 hours
5.5 Minimum Payout
Minimum weekly earnings of ₦[X] required for payout
If below minimum, earnings roll over to the next week
5.6 Payment Deductions
Bring-Am may deduct from your earnings:
Service fees (if applicable)
Outstanding debts or penalties
Refunds for undelivered cash-on-delivery orders
Damaged equipment replacement costs
Chargebacks for fraudulent activities
5.7 Cash-on-Delivery Orders
Collect exact cash amount from customers
Remit all collected cash to Bring-Am according to the schedule (typically weekly)
Failure to remit cash may result in account suspension and legal action
Cash owed is deducted from your weekly earnings payout
5.8 Payment Disputes
If you believe there's an error in your payment:
Contact rider support within 7 days of the disputed payment
Provide delivery IDs and details of the discrepancy
We will investigate and respond within 5 business days
Adjustments will be made in the next payment cycle if the dispute is valid
6. PERFORMANCE METRICS AND RATINGS
6. PERFORMANCE METRICS AND RATINGS
6.1 Key Performance Indicators
Acceptance Rate:
Percentage of delivery requests you accept
Recommended: Above 80%
Low acceptance may reduce delivery request priority
Completion Rate:
Percentage of accepted deliveries you complete
Required: Above 95%
Cancelling accepted deliveries negatively impacts this metric
Customer Rating:
Average rating from customer feedback (1-5 stars)
Required minimum: 4.2/5.0
Based on most recent 100 deliveries
On-Time Delivery:
Percentage of deliveries completed within estimated time
Target: Above 90%
Response Time:
How quickly you respond to messages from customers and support
Expected: Within 5 minutes
6.2 Customer Ratings
After each delivery, customers can rate their experience based on:
Delivery speed
Professionalism and courtesy
Order handling and care
Communication
6.3 Impact of Ratings
High ratings increase your priority for receiving delivery requests
Consistent 5-star ratings may qualify you for bonus programs
Low ratings may trigger performance reviews
6.4 Improving Your Ratings
Communicate clearly with customers
Handle orders with care
Be punctual and efficient
Follow delivery instructions carefully
Be friendly and professional
6.5 Contesting Ratings
If you believe a rating is unfair:
You may contest it within 48 hours
Provide details explaining the circumstances
Bring-Am will review and may remove unjustified negative ratings
Fraudulent or abusive customer ratings will be removed
6.1 Key Performance Indicators
Acceptance Rate:
Percentage of delivery requests you accept
Recommended: Above 80%
Low acceptance may reduce delivery request priority
Completion Rate:
Percentage of accepted deliveries you complete
Required: Above 95%
Cancelling accepted deliveries negatively impacts this metric
Customer Rating:
Average rating from customer feedback (1-5 stars)
Required minimum: 4.2/5.0
Based on most recent 100 deliveries
On-Time Delivery:
Percentage of deliveries completed within estimated time
Target: Above 90%
Response Time:
How quickly you respond to messages from customers and support
Expected: Within 5 minutes
6.2 Customer Ratings
After each delivery, customers can rate their experience based on:
Delivery speed
Professionalism and courtesy
Order handling and care
Communication
6.3 Impact of Ratings
High ratings increase your priority for receiving delivery requests
Consistent 5-star ratings may qualify you for bonus programs
Low ratings may trigger performance reviews
6.4 Improving Your Ratings
Communicate clearly with customers
Handle orders with care
Be punctual and efficient
Follow delivery instructions carefully
Be friendly and professional
6.5 Contesting Ratings
If you believe a rating is unfair:
You may contest it within 48 hours
Provide details explaining the circumstances
Bring-Am will review and may remove unjustified negative ratings
Fraudulent or abusive customer ratings will be removed
7. ACCOUNT PERFORMANCE AND CONSEQUENCES
7. ACCOUNT PERFORMANCE AND
CONSEQUENCES
7.1 Performance Review
Your account is regularly monitored for:
Rating trends
Completion rates
Customer complaints
Restaurant feedback
Adherence to these terms
7.2 Warnings and Coaching
If performance issues arise:
First instance: Verbal/written warning and coaching
Second instance: Temporary account restriction
Third instance: Account suspension or deactivation
Serious violations may result in immediate termination without warning.
7.3 Account Suspension
Your account may be temporarily suspended for:
Rating below 4.0/5.0
Completion rate below 90%
Excessive customer complaints
Violation of conduct standards
Late document renewal
Outstanding cash-on-delivery debts
During suspension:
You cannot receive delivery requests
You must address the issue to reactivate
Suspension typically lasts 3-14 days
7.4 Account Deactivation (Termination)
Your account may be permanently deactivated for:
Repeated poor performance despite warnings
Fraudulent activity (fake deliveries, stealing orders)
Harassment or threatening behavior
Theft of customer orders or cash
Providing false documentation
Criminal activity
Repeated violations of these terms
Safety violations
7.5 Appeals Process
If your account is suspended or deactivated:
You will receive notification via email and app with the reason
You may appeal within 7 days by contacting rider support
Provide any evidence supporting your appeal
Bring-Am will review and respond within 10 business days
The decision after appeal is final
7.1 Performance Review
Your account is regularly monitored for:
Rating trends
Completion rates
Customer complaints
Restaurant feedback
Adherence to these terms
7.2 Warnings and Coaching
If performance issues arise:
First instance: Verbal/written warning and coaching
Second instance: Temporary account restriction
Third instance: Account suspension or deactivation
Serious violations may result in immediate termination without warning.
7.3 Account Suspension
Your account may be temporarily suspended for:
Rating below 4.0/5.0
Completion rate below 90%
Excessive customer complaints
Violation of conduct standards
Late document renewal
Outstanding cash-on-delivery debts
During suspension:
You cannot receive delivery requests
You must address the issue to reactivate
Suspension typically lasts 3-14 days
7.4 Account Deactivation (Termination)
Your account may be permanently deactivated for:
Repeated poor performance despite warnings
Fraudulent activity (fake deliveries, stealing orders)
Harassment or threatening behavior
Theft of customer orders or cash
Providing false documentation
Criminal activity
Repeated violations of these terms
Safety violations
7.5 Appeals Process
If your account is suspended or deactivated:
You will receive notification via email and app with the reason
You may appeal within 7 days by contacting rider support
Provide any evidence supporting your appeal
Bring-Am will review and respond within 10 business days
The decision after appeal is final
8. RIDER RESPONSIBILITIES AND LIABILITIES
8. RIDER RESPONSIBILITIES AND LIABILITIES
8.1 Your Business Expenses
As an independent contractor, you are responsible for all costs including:
Vehicle purchase, rental, or lease
Fuel and maintenance
Vehicle insurance
Phone and data plan
Protective gear (helmet, gloves)
Traffic fines and violations
Parking fees
Any other business-related expenses
Bring-Am does not reimburse these expenses.
8.2 Taxes
You are responsible for all applicable taxes on your earnings
Bring-Am will provide earnings summaries for tax purposes
Consult a tax professional for advice on your tax obligations
Bring-Am does not withhold taxes from your payments
8.3 Insurance Coverage
Required:
Third-party vehicle insurance (for motorized vehicles)
Must remain valid at all times
Recommended:
Comprehensive vehicle insurance
Personal accident insurance
Health insurance
Important: Bring-Am does not provide insurance coverage for riders. You must obtain your own insurance.
8.4 Liability for Damages
You are liable for:
Damage to customer orders caused by your negligence
Loss of orders in your possession
Accidents caused by your negligent driving
Theft of orders from your vehicle
Damage to restaurant or customer property
Costs for damages may be deducted from your earnings.
8.5 Indemnification
You agree to indemnify and hold harmless Bring-Am from any claims, damages, or expenses arising from:
Your delivery activities
Your violation of these terms
Accidents or injuries you cause
Your violation of traffic laws
Damage or loss of customer orders in your care
8.6 Limitation of Bring-Am Liability
Bring-Am is not liable for:
Injuries you sustain while making deliveries
Damage to your vehicle
Loss of income due to account suspension or app technical issues
Theft of your personal property
Third-party claims against you
You participate in the Bring-Am platform at your own risk.
8.1 Your Business Expenses
As an independent contractor, you are responsible for all costs including:
Vehicle purchase, rental, or lease
Fuel and maintenance
Vehicle insurance
Phone and data plan
Protective gear (helmet, gloves)
Traffic fines and violations
Parking fees
Any other business-related expenses
Bring-Am does not reimburse these expenses.
8.2 Taxes
You are responsible for all applicable taxes on your earnings
Bring-Am will provide earnings summaries for tax purposes
Consult a tax professional for advice on your tax obligations
Bring-Am does not withhold taxes from your payments
8.3 Insurance Coverage
Required:
Third-party vehicle insurance (for motorized vehicles)
Must remain valid at all times
Recommended:
Comprehensive vehicle insurance
Personal accident insurance
Health insurance
Important: Bring-Am does not provide insurance coverage for riders. You must obtain your own insurance.
8.4 Liability for Damages
You are liable for:
Damage to customer orders caused by your negligence
Loss of orders in your possession
Accidents caused by your negligent driving
Theft of orders from your vehicle
Damage to restaurant or customer property
Costs for damages may be deducted from your earnings.
8.5 Indemnification
You agree to indemnify and hold harmless Bring-Am from any claims, damages, or expenses arising from:
Your delivery activities
Your violation of these terms
Accidents or injuries you cause
Your violation of traffic laws
Damage or loss of customer orders in your care
8.6 Limitation of Bring-Am Liability
Bring-Am is not liable for:
Injuries you sustain while making deliveries
Damage to your vehicle
Loss of income due to account suspension or app technical issues
Theft of your personal property
Third-party claims against you
You participate in the Bring-Am platform at your own risk.
9. PROHIBITED ACTIVITIES
9. PROHIBITED ACTIVITIES
9.1 Strictly Forbidden
You must never:
Tamper with, open, or consume customer orders
Steal orders, cash, or any property
Accept payment outside the app for deliveries
Fraudulently mark deliveries as complete
Create multiple rider accounts
Share your account or let others ride under your account
Coordinate with customers to defraud Bring-Am or restaurants
Falsify delivery photos or signatures
Harass, stalk, or threaten customers
Request personal contact information from customers for non-delivery purposes
Use the app while actively delivering for competing platforms
Operate under the influence of alcohol or drugs
9.2 Consequences
Engaging in prohibited activities will result in:
Immediate account deactivation
Forfeiture of unpaid earnings
Legal action and potential prosecution
Ban from future participation
9.1 Strictly Forbidden
You must never:
Tamper with, open, or consume customer orders
Steal orders, cash, or any property
Accept payment outside the app for deliveries
Fraudulently mark deliveries as complete
Create multiple rider accounts
Share your account or let others ride under your account
Coordinate with customers to defraud Bring-Am or restaurants
Falsify delivery photos or signatures
Harass, stalk, or threaten customers
Request personal contact information from customers for non-delivery purposes
Use the app while actively delivering for competing platforms
Operate under the influence of alcohol or drugs
9.2 Consequences
Engaging in prohibited activities will result in:
Immediate account deactivation
Forfeiture of unpaid earnings
Legal action and potential prosecution
Ban from future participation
10. DATA PRIVACY AND SECURITY
10. DATA PRIVACY AND SECURITY
10.1 Information We Collect
As a rider, we collect:
Personal and identification information
Location data (GPS tracking while online)
Delivery history and performance data
Communication records
Financial information (bank details)
10.2 How We Use Your Data
Your data is used to:
Facilitate deliveries and route optimization
Process payments
Monitor performance and safety
Improve platform services
Comply with legal requirements
Investigate disputes or fraud
10.3 Data Sharing
We may share your information with:
Customers (first name, location during delivery)
Restaurants (for pickup coordination)
Payment processors
Law enforcement (when required)
10.4 Customer Privacy
You must:
Keep customer information confidential
Use customer contact information only for delivery purposes
Never share customer details with third parties
Delete customer addresses/numbers after delivery
10.5 Your Rights
You have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of data (subject to legal retention requirements)
Opt-out of marketing communications
See our full Privacy Policy for details.
10.1 Information We Collect
As a rider, we collect:
Personal and identification information
Location data (GPS tracking while online)
Delivery history and performance data
Communication records
Financial information (bank details)
10.2 How We Use Your Data
Your data is used to:
Facilitate deliveries and route optimization
Process payments
Monitor performance and safety
Improve platform services
Comply with legal requirements
Investigate disputes or fraud
10.3 Data Sharing
We may share your information with:
Customers (first name, location during delivery)
Restaurants (for pickup coordination)
Payment processors
Law enforcement (when required)
10.4 Customer Privacy
You must:
Keep customer information confidential
Use customer contact information only for delivery purposes
Never share customer details with third parties
Delete customer addresses/numbers after delivery
10.5 Your Rights
You have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of data (subject to legal retention requirements)
Opt-out of marketing communications
See our full Privacy Policy for details.
11. PLATFORM USAGE RULES
11. PLATFORM USAGE RULES
11.1 App Access
You receive a limited license to use the Bring-Am rider app
This license is non-exclusive, non-transferable, and revocable
The license terminates when your rider account ends
11.2 Prohibited Actions
You may not:
Reverse engineer or decompile the app
Attempt to hack or disrupt the platform
Use automated scripts or bots
Access another rider's account
Scrape data from the platform
Create derivative works based on the app
11.3 Intellectual Property
All platform content, trademarks, and logos are owned by Bring-Am
You may not use Bring-Am branding outside of delivery activities
Screenshots or recordings of the app must not be shared publicly without permission
11.4 Geolocation Services
You must enable location services while online
Location data helps assign appropriate delivery requests
You may disable location when offline, but cannot receive deliveries without it
11.1 App Access
You receive a limited license to use the Bring-Am rider app
This license is non-exclusive, non-transferable, and revocable
The license terminates when your rider account ends
11.2 Prohibited Actions
You may not:
Reverse engineer or decompile the app
Attempt to hack or disrupt the platform
Use automated scripts or bots
Access another rider's account
Scrape data from the platform
Create derivative works based on the app
11.3 Intellectual Property
All platform content, trademarks, and logos are owned by Bring-Am
You may not use Bring-Am branding outside of delivery activities
Screenshots or recordings of the app must not be shared publicly without permission
11.4 Geolocation Services
You must enable location services while online
Location data helps assign appropriate delivery requests
You may disable location when offline, but cannot receive deliveries without it
12. CHANGES TO TERMS AND CONDITIONS
12. CHANGES TO TERMS AND CONDITIONS
12.1 Right to Modify
Bring-Am reserves the right to modify these Terms and Conditions at any time.
12.2 Notification of Changes
Significant changes will be communicated via email and in-app notification
You will have at least 7 days' notice before changes take effect
Minor changes may be implemented immediately
12.3 Acceptance of Changes
Continued use of the platform after changes constitutes acceptance
If you do not agree with changes, you must stop using the platform
You may deactivate your account if you disagree with new terms
12.1 Right to Modify
Bring-Am reserves the right to modify these Terms and Conditions at any time.
12.2 Notification of Changes
Significant changes will be communicated via email and in-app notification
You will have at least 7 days' notice before changes take effect
Minor changes may be implemented immediately
12.3 Acceptance of Changes
Continued use of the platform after changes constitutes acceptance
If you do not agree with changes, you must stop using the platform
You may deactivate your account if you disagree with new terms
13. TERMINATING YOUR RIDER ACCOUNT
13. TERMINATING YOUR RIDER ACCOUNT
13.1 Your Right to Leave
You may deactivate your account at any time by:
Contacting rider support
Submitting a deactivation request through the app
Requirements before deactivation:
Complete all pending deliveries
Remit all outstanding cash-on-delivery amounts
Return Bring-Am property (delivery bag, rider kit)
13.2 Final Payment
Your final payment will be processed in the next payment cycle
Any outstanding debts will be deducted
No payment is made if your balance is negative
13.3 Post-Deactivation
After deactivation:
You lose access to the rider app
Your earnings history may be retained for legal/tax purposes
You may reapply to become a rider in the future (subject to approval)
13.1 Your Right to Leave
You may deactivate your account at any time by:
Contacting rider support
Submitting a deactivation request through the app
Requirements before deactivation:
Complete all pending deliveries
Remit all outstanding cash-on-delivery amounts
Return Bring-Am property (delivery bag, rider kit)
13.2 Final Payment
Your final payment will be processed in the next payment cycle
Any outstanding debts will be deducted
No payment is made if your balance is negative
13.3 Post-Deactivation
After deactivation:
You lose access to the rider app
Your earnings history may be retained for legal/tax purposes
You may reapply to become a rider in the future (subject to approval)
14. DISPUTE RESOLUTION
14. DISPUTE RESOLUTION
14.1 Contact Rider Support First
For any issues, complaints, or disputes, contact:
Rider Support
Email: rider-support@bring-am.com
Phone: [Insert phone number]
In-App: Help Center
Hours: 24/7
14.2 Complaint Process
Submit your complaint with details and evidence
We will investigate and respond within 5 business days
If unresolved, the matter may be escalated to management
We aim to resolve all disputes within 14 days
14.3 Governing Law
These terms are governed by the laws of the Federal Republic of Nigeria.
14.4 Mediation and Arbitration
Disputes that cannot be resolved internally will go to mediation
If mediation fails, binding arbitration will be conducted in Lagos, Nigeria
Arbitration follows the Arbitration and Conciliation Act of Nigeria
You waive the right to participate in class action lawsuits
14.1 Contact Rider Support First
For any issues, complaints, or disputes, contact:
Rider Support
Email: rider-support@bring-am.com
Phone: [Insert phone number]
In-App: Help Center
Hours: 24/7
14.2 Complaint Process
Submit your complaint with details and evidence
We will investigate and respond within 5 business days
If unresolved, the matter may be escalated to management
We aim to resolve all disputes within 14 days
14.3 Governing Law
These terms are governed by the laws of the Federal Republic of Nigeria.
14.4 Mediation and Arbitration
Disputes that cannot be resolved internally will go to mediation
If mediation fails, binding arbitration will be conducted in Lagos, Nigeria
Arbitration follows the Arbitration and Conciliation Act of Nigeria
You waive the right to participate in class action lawsuits